Technical Support Supervisor

A company is looking for a Supervisor - Technical Support to oversee the daily activities of the Technical Support Representatives.

Key Responsibilities

Plan, organize, schedule, and supervise daily operations of the Technical Assistance Center

Lead, manage, develop, train, and review performance of staff while ensuring customer satisfaction

Collaborate with other departments to resolve escalated customer requests and implement process improvements

Required Qualifications

High School Diploma or equivalent required; Associate's Degree preferred

5 years of customer-facing responsibilities in Technical Service required

Prior supervisory experience required

Technical knowledge of products and understanding of their clinical use

Basic knowledge of medical terms and marketing concepts related to the products