Assistant Manager

Job Description

Job Description

Assistant Manager accountable to : General Manager

Role responsibilities and duties

• Handle customers
• Be courteous and cordial to everyone
• Deal with customer problems and complaints
• Understand and make a decision based on each individual situation
• LISTEN to their problems and show concern
• Determine how to solve their problemdiscounts, re-cook food, etc.
• Consistently walk the floor so you can catch a little problem BEFORE it develops into a BIG problem!
• ALWAYS : Stay calm, responding in a concerned and sympathetic manner
• Manage Employees - Both Front of House (FOH) and Back of the House (BOH)
• Front of the House (FOH)
• Pay attention to counter staff - help them when needed
• Bus tables - this allows you to be on the floor and available to customers
• Be respectful to employees - If you want respect, you have to give it
• Back of the House (BOH)
• Watch ticket times and make sure cooks are not falling behind
• Be ready to jump in and help when cooks need it
• Control seating at peak times Assist GM
• Count inventory and assist with paper work
• Run the floor during peak hours
• Handle customer complaints

Key Duties :

• Train and mentor supervisory team.
• Ensure onboarding of new hires and ongoing training is on point with DHOPs mission.
• Delegation of key department duties, with timely follow-up, and accountability.
• Inventory management for liquor, beer and wine.
• Deliver a consistently high level of service throughout the property.
• Create productive, yet effective schedules which allow us to continually provide exceptional guest service, while meeting budgetary and operational goals.
• Ability to manage during the moment, keeping the big picture goals insight.
• Prepared & involved for all staff meetings
• Fully understand P&L, with the business acumen to drive the desire budgetary and short term results.
• Be able to work and communicate with the Director and the entire management team to ensure seamless execution.
• Manage the HR component of the FOH departments : hiring, reviews, discipline, and terminations by means of the HR system.
• Develop team with a culture of coaching, managing, and mentoring.
• Maintains highest sanitation & safety standards.
• Open to learning, the thirst for constant improvement, both for the business and self.
• Lead by Example, BE THERE!Core competencies : Leadership, Management, Planning, Organization,Team Building

Job Type : Full-time

Pay : From $51,000.00 per year