Talent.com
Veterans Benefits Intake Specialist

Veterans Benefits Intake Specialist

Wounded Warrior ProjectJacksonville, FL, United States
30+ days ago
Job type
  • Full-time
Job description

Great benefits. Competitive pay. We know these are some of the things people look for in a job .

If you're the kind of person who believes that honoring and empowering our nation's veterans is more than just a cause - that it's a calling - then we're ready to meet you.

When you join Wounded Warrior Project (WWP), you're committing to making a difference. We make a commitment to you, too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

At WWP, we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as :

  • A flexible hybrid work schedule (three days in the office, two days' work from home)
  • Full medical, dental, and vision coverage for both teammates AND family members
  • Competitive pay and performance incentives
  • A fun, mission-focused, and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.

The Wounded Warrior Project (WWP) Veterans Benefits Specialist serves as the first point of contact for inquiries related to Department of Defense (DoD) and Veteran's Affairs (VA) benefits. The Veterans Benefits Specialist educates veterans on benefit programs and provides administrative support to a regional WWP Veterans Benefits team and assists the WWP National Service Officers in the development of warriors' claims.

DUTIES & RESPONSIBILITIES

  • Educate and assist warriors and family support members in the development of well-established Department of Defense / Veteran's Administration (DoD / VA) claims for benefits and all potential benefits.
  • Develop high-quality claims through detailed assessment and prioritization of applicable medical and service evidence documents. Decide on final claim issue definition prior to forwarding completed packet for service officer assignment.
  • Coordinate with Department of Defense (DoD), Veterans Benefits Administration (VBA) and Veterans Health Administration (VHA) electronic systems to ensure accuracy of data and timely, professional care of warriors.
  • Provide effective, timely, and responsive customer service to warriors, family members, and internal and external stakeholders.
  • Manage, screen, and prioritize a high-volume incoming queue of program referrals for benefits assistance.
  • Manage incoming correspondence. Research and evaluate applicability of regulations and documents supporting claims for warriors on DOD / VA claims issues.
  • Conduct detailed claims development to ensure proper vetting and determine what evidence is required to support the benefits claim process, prior to handing off case to an accredited service officer.
  • Maintain and update the accuracy of the WWP's case management system (Salesforce).
  • Maintain confidentiality in the communication of detailed information related to VA and DoD benefits, eligibility, and evidentiary requirements.
  • Support educational outreach efforts and collaborative events.
  • Maintain mandatory VA accreditation standards set forth by the VA Office of General Counsel (OGC) and complete assigned training courses.
  • Provide mentorship and guidance to onboarding intake teammates.
  • Attend and actively participate in required training and / or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture / team based training, or departmental huddles.
  • Other duties as assigned.
  • KNOWLEDGE, SKILLS, & ABILITIES

  • Ability to successfully complete intensive training course, consisting of DoD and VA benefits, medical terminology, and applicable laws and regulations.
  • "Demonstrated ability to analyze and evaluate benefits specific needs and problems of individual veterans and their families and provide solutions, resources, or guidance for the benefits process.
  • Demonstrated ability to gather, record, and evaluate information necessary for initial and continuing eligibility entitlements for a variety of veterans' benefits.
  • Highly effective interpersonal skills with the ability to communicate with diverse personalities in a tactful, mature, and professional manner.
  • Excellent organizational and time management skills with a strong attention to detail and ability to prioritize, delegate, and ensure that deadlines are met.
  • Demonstrated ability to handle sensitive and confidential medical information with discretion and compassion.
  • Demonstrated proficiency in the use of Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.
  • Demonstrated proficiency in VA applications (i.e., VA Virtual Based Management System, SHARE, MAP-D)
  • Demonstrated proficiency using Salesforce and case management.
  • Excellent verbal and written communication skills, with the ability to speak write and interview effectively.
  • Ability to take initiative, multi-task, work independently, and work well under pressure.
  • Mission-driven, guided by core values, and a pleasure to work with.
  • EXPERIENCE

    Requirements

  • Two years of experience serving in the military, or working with or assisting military and veteran populations, or three years of customer service experience in an insurance or healthcare organization or legal environment.
  • Successful completion of WWP veteran's benefits training program after hire.
  • One year of experience with computer software, e.g., Microsoft Word, Outlook.
  • Preferences

  • Two years of experience as a veteran's benefits advocate with VA / DoD preferred.
  • Two years of experience using Salesforce.
  • One year experience with medical terminology in relation to veterans' benefits.
  • EDUCATION

    Requirements

  • Associate degree. Experience may be substituted in lieu of degree.
  • Preferences

  • Bachelor's degree.
  • Requirements

  • Ability to obtain ASIST Certification within 1 year of hire.
  • Preferences

  • ASIST Certification.
  • WORK ENVIRONMENT / PHYSICAL DEMANDS

  • General office environment; temperature controlled.
  • Up to 10% travel.
  • We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical / Prescription drug, Dental, Vision, Life / AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program, and Bereavement Leave.

    For Colorado Applicants : The estimated hiring range for this position is between $52,684 - $65,856 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

    For San Diego, California, and Washington State Applicants : The estimated hiring range for this position is between $57,702 - $72,128 annual base salary,subject to a candidate's combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive.

  • ca-pd
  • #LI-HYBRID

    Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

    Please note :

    Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."

    Create a job alert for this search

    Intake Specialist • Jacksonville, FL, United States

    Related jobs
    • Promoted
    Travel Physical Therapist (PT) - $1,758 to $1,927 per week in Hilliard, FL

    Travel Physical Therapist (PT) - $1,758 to $1,927 per week in Hilliard, FL

    AlliedTravelCareersHILLIARD, FL, US
    Full-time
    AlliedTravelCareers is working with AMN Healthcare Allied to find a qualified Physical Therapist (PT) in HILLIARD, Florida, 32046!. Job Description & Requirements.Physical Therapist - Skilled - ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,892 per week in St. Marys, GA

    Travel Physical Therapist (PT) - $1,892 per week in St. Marys, GA

    AlliedTravelCareersSt. Marys, GA, US
    Full-time
    AlliedTravelCareers is working with Triage Staffing LLC to find a qualified Physical Therapist (PT) in St.Travel Rehab : Physical Therapy St. Shift Details : 8H Days (12 : 00 AM-12 : 00 PM).Length : ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,671 to $1,929 per week in St. Marys, GA

    Travel Physical Therapist (PT) - $1,671 to $1,929 per week in St. Marys, GA

    AlliedTravelCareersSt. Marys, GA, US
    Full-time
    AlliedTravelCareers is working with National Staffing Solutions to find a qualified Physical Therapist (PT) in St.Details of the PT - Outpatient (OP) opening in St. Anticipated Start Date : 12 / 01 / 202...Show moreLast updated: 8 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,900 per week in St. Marys, GA

    Travel Physical Therapist (PT) - $1,900 per week in St. Marys, GA

    AlliedTravelCareersSt. Marys, GA, US
    Full-time
    AlliedTravelCareers is working with Core Medical Group to find a qualified Physical Therapist (PT) in St.Client in GA seeking Physical Therapist. We are looking for a healthcare professional who is ...Show moreLast updated: 9 days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,125 per week in Hilliard, FL

    Travel Physical Therapist (PT) - $2,125 per week in Hilliard, FL

    AlliedTravelCareersHilliard, FL, US
    Full-time
    AlliedTravelCareers is working with Cross Country Allied to find a qualified Physical Therapist (PT) in Hilliard, Florida, 32046!. As a skilled nursing facility physical therapist, you'll provide PT...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Registered Respiratory Therapist

    Registered Respiratory Therapist

    AscensionMiddleburg, FL, United States
    Full-time
    Vincent's Clay County Hospital.Various health insurance options & wellness plans.Retirement benefits including employer match plans. Long-term & short-term disability.Employee assistance programs (E...Show moreLast updated: 19 hours ago
    • Promoted
    Travel CT Tech - $2,077 to $2,302 per week in Saint Marys, GA

    Travel CT Tech - $2,077 to $2,302 per week in Saint Marys, GA

    AlliedTravelCareersSaint Marys, GA, US
    Full-time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CT Tech in Saint Marys, Georgia, 31558!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packa...Show moreLast updated: 23 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Saint Marys, GA

    Travel Physical Therapist (PT) - $1,820 to $3,000 per week in Saint Marys, GA

    AlliedTravelCareersSaint Marys, GA, US
    Full-time
    AlliedTravelCareers is working with CompHealth to find a qualified Physical Therapist (PT) in Saint Marys, Georgia, 31558!. CompHealth exists to make the locums process easier.Not only will we searc...Show moreLast updated: 8 days ago
    • Promoted
    Travel Nurse RN - Home Health - $2,642 per week

    Travel Nurse RN - Home Health - $2,642 per week

    TalentBurst, IncDover Beaches South, NJ, United States
    Full-time
    TalentBurst, Inc is seeking a travel nurse RN Home Health for a travel nursing job in South Team, New Jersey.Job Description & Requirements. Princeton Home Health South Te.RN Case manager for Prince...Show moreLast updated: 4 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,824 per week in Saint Marys, GA

    Travel Physical Therapist (PT) - $1,824 per week in Saint Marys, GA

    AlliedTravelCareersSaint Marys, GA, US
    Full-time
    AlliedTravelCareers is working with Prime HealthCare Staffing to find a qualified Physical Therapist (PT) in Saint Marys, Georgia, 31558!. Prime HealthCare Staffing, a national health care staffing ...Show moreLast updated: 9 days ago
    • Promoted
    Travel CT Technologist

    Travel CT Technologist

    TRS HealthcareSaint Marys, GA, US
    Full-time
    TRS Healthcare is seeking a travel CT Technologist for a travel job in Saint Marys, Georgia.Job Description & Requirements. CT Technologist needed to provide diagnostic imaging services at a VIP...Show moreLast updated: 25 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,242 to $1,496 per week in St. Marys, GA

    Travel Physical Therapist (PT) - $1,242 to $1,496 per week in St. Marys, GA

    AlliedTravelCareersSt. Marys, GA, US
    Full-time
    AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified Physical Therapist (PT) in St.Travel Physical Therapist (PT). Fusion Medical Staffing is seeking a skilled Physical Th...Show moreLast updated: 9 days ago
    • Promoted
    Travel Physical Therapist (PT) - $1,948 per week in St. Marys, GA

    Travel Physical Therapist (PT) - $1,948 per week in St. Marys, GA

    AlliedTravelCareersSt. Marys, GA, US
    Full-time
    AlliedTravelCareers is working with FlexCare to find a qualified Physical Therapist (PT) in St.FlexCare is a nationwide leader in the staffing of travel nurses and clinicians.With access to thousan...Show moreLast updated: 7 days ago
    • Promoted
    Travel Physical Therapy Assistant (PTA) - $1,356 per week in Folkston, GA

    Travel Physical Therapy Assistant (PTA) - $1,356 per week in Folkston, GA

    AlliedTravelCareersFolkston, GA, US
    Full-time
    AlliedTravelCareers is working with Nationwide Therapy Group to find a qualified Physical Therapy Assistant (PTA) in Folkston, Georgia, 31537!. NTG is committed to matching you to the right position...Show moreLast updated: 3 days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,386 per week in Hilliard, FL

    Travel Physical Therapist (PT) - $2,386 per week in Hilliard, FL

    AlliedTravelCareersHilliard, FL, US
    Full-time
    AlliedTravelCareers is working with Cynet Health to find a qualified Physical Therapist (PT) in Hilliard, Florida, 32046!. Job Title : Physical Therapist Profession : Therapy Specialty : Physical Thera...Show moreLast updated: 30+ days ago
    • Promoted
    Travel CT Technologist

    Travel CT Technologist

    Acuity Healthcare Staffing LLCSaint Marys, GA, US
    Full-time
    Acuity Healthcare Staffing LLC is seeking a travel CT Technologist for a travel job in St Marys, Georgia.Job Description & Requirements. Acuity Healthcare Staffing LLC Job ID #13993.Pay package ...Show moreLast updated: 23 days ago
    • Promoted
    Travel Physical Therapist (PT) - $2,109 per week in Hilliard, FL

    Travel Physical Therapist (PT) - $2,109 per week in Hilliard, FL

    AlliedTravelCareersHilliard, FL, US
    Full-time
    AlliedTravelCareers is working with Centra Healthcare Solutions to find a qualified Physical Therapist (PT) in Hilliard, Florida, 32046!. A great SNF / LTC Facility is looking for an experienced or ...Show moreLast updated: 30+ days ago
    Eligibility Specialist

    Eligibility Specialist

    CAN Community HealthJacksonville, Florida, United States, 32207
    Full-time
    CAN Community Health is the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Eligibility Specialist. We are looking for someone ...Show moreLast updated: 5 days ago