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Claims Specialist
Claims SpecialistArrow Exterminators • Atlanta, GA, US
Claims Specialist

Claims Specialist

Arrow Exterminators • Atlanta, GA, US
22 hours ago
Job type
  • Full-time
Job description

Claims Specialist

Arrow Exterminators is currently seeking a highly skilled and proactive Claims Specialist to lead and oversee the day-to-day management of our Workers' Compensation (WC) claims. The ideal candidate will be responsible for collaborating with our Third-Party Administrator (TPA), ensuring timely, accurate, and cost-effective claim handling, maintaining compliance with applicable state WC laws, and supporting business goals through strategic claims management.

Key Responsibilities

  • Oversee and coordinate all aspects of reporting, documenting, and managing workers' compensation claims.
  • Serve as the primary liaison between the company and the TPA for claims handling, escalation, and resolution.
  • Monitor claim activity to ensure timely investigations, accurate compensability decisions, and adherence to best practices.
  • Analyze claim trends and outcomes; prepare reports for leadership on costs, reserves, and risk exposure.
  • Collaborate with HR, the SVP of Risk Management, Safety, and Operations teams to support return-to-work initiatives and ensure modified duty assignments are effectively implemented.
  • Review and challenge reserves, settlements, and litigation strategies to control costs and achieve favorable outcomes.
  • Ensure compliance with state workers' compensation statutes, reporting deadlines, and internal policies.
  • Conduct periodic claim reviews with the TPA and internal stakeholders to assess performance and identify areas for improvement.
  • Provide training and guidance to internal staff on workers' compensation procedures and protocols.

Qualifications

  • Bachelor's degree in Business Administration, Risk Management, Human Resources, or related field (preferred).
  • 5+ years of experience in workers' compensation claims management, with direct oversight of WC claims.
  • Knowledge of workers' compensation state laws and claims handling practices.
  • Experience working directly with TPAs, attorneys, and medical providers.
  • Exceptional communication and negotiation skills with the ability to build strong professional relationships.
  • Proficient in claims management systems and Microsoft Office Suite.
  • Strong analytical, organizational, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.

    • Preferred Attributes

  • A proactive, hands-on approach to claims oversight.
  • Strong attention to detail and accuracy.
  • Ability to influence outcomes through effective advocacy and collaboration.
  • Proven track record of reducing claim costs and improving return-to-work outcomes.

    • Are You Ready To Join Our Team?

    If you feel that you would be an ideal fit for this opportunity, please complete an initial 3-minute, mobile-friendly application so that we can review your information. We look forward to learning more about you!

    We Are An Equal Opportunity And A Drug-Free Workplace

    The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications.

    Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

    Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.

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    Claim Specialist • Atlanta, GA, US