UNIV - Support Center Representative - Business Operations

Support Center Representative - Business Operations

To provide administrative and operational support to the Business Operations units. Primary areas of responsibility include but are not limited to : Acting as a dispatcher for patient transport services; Assisting on-campus parkers with gate access issues; Delivering orders for Printing Services; Providing general customer service; Performing administrative duties such as producing reports, shift change briefings, and tracking data related to patient transfers. This position reports to the Support Center Manager.

Medical University of South Carolina (MUSC - Univ)

Employee

Classified

CC000051 Business Operations

Hourly

University-03

28,060.00 - 39,991.00 - 51,923.000

40

Evening (United States of America)

Job Responsibilities

Duty 1 Parking, 30%, Essential

Responds to customer service calls and operates the parking gate access controls for patient / visitor, employee and student parking facilities at the MUSC downtown campus. Responsibilities include but are not limited to : Maintaining expert knowledge of the parking access controls system including remote and onsite gate operations; Troubleshooting customer service calls and operating gates as required; Documenting call details and initiating follow-up actions; Monitoring cameras for problems or suspicious activity.

Duty 2 Transportation, 30%, Essential

Dispatches drivers for patient transport operations. Responsibilities include but are not limited to : Maintaining expert knowledge of the Logis dispatch system and the Samsara vehicle tracking app; Providing excellent customer service to the clinical personnel requesting patient transport; Communicating in a positive, courteous and professional manner at all times; Clearly informing drivers about scheduled / unscheduled trips, traffic, obstacles and specific patient / trip requirements; Monitoring routes and status of all drivers to coordinate and prioritize their schedules; Assisting clinical personnel and drivers with troubleshooting challenges; Ensuring trip data is well-documented for process evaluation / improvement and reporting purposes.

Duty 3 Printing Services, 20%, Essential

Provides order fulfillment support for Printing Services. Responsibilities include but are not limited to : Verifying customer information to ensure delivery success; Delivering orders using an automobile, a golf cart or on foot; Assisting customers with order pick-ups at the Bee Street office.

Duty 4 General Administrative / Customer Service, 15%, Essential

Provides general customer service and administrative functions for all areas. Responsibilities include but are not limited to : Directing customers to appropriate parking locations and bus stops; Providing bus schedule and next estimated arrival; Offering general departmental information like hours of operation, services provided and contact information; Monitoring departmental email inbox and responding to inquiries or forwarding to appropriate department contact; Assisting with parking citation adjudications; Performing data entry and assisting with reports.

Duty 5 Other Duties as Assigned, 5%, Essential

Perform other duties as assigned. Examples include but are not limited to : Receiving / administering additional training; modifying / adding services; participating in special projects.

MUSC Minimum Training and Experience Requirements :

A high school diploma and two years of work experience in collecting, scheduling, processing and reporting information in a data processing environment.

MUSC Physical Requirements :

(Note : The following descriptions are applicable to this section : Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking / mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined / cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands / arms. (Continuous) Ability to perform repetitive motions with hands / wrists / elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lift objects, up to 15 lbs., from floor level to height of 36 inches, unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push / pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20 / 40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Frequent) Ability to match or discriminate between colors. (Frequent) Ability to determine distance / relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and / or understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Frequent) Ability to work in dusty areas. (Infrequent)

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.