Product Owner, Claims Management Platform & Transformation Lead

Product Owner, Claims Management Platform & Transformation Lead

We are seeking a results-driven leader to own and drive the development and transformation of our Claims Management product platform and its evolution toward next-generation (GenAI-enabled) capabilities. This senior leadership role is responsible for strategy, roadmap execution, and alignment across technology, operations, claims business and strategy, contact center, risk, and digital teams to improve claim cycle times, automation, and the customer and colleague experience. The role requires balancing near-term execution with long-term transformation goals, ensuring measurable business impact, colleague efficiency, and customer protection.

Location : Candidates must be based in or willing to commute to one of the following hub locations with a hybrid schedule of four days onsite and one day remote per week :

• Johnston, RI One Citizens Bank Way
• Pittsburgh, PA 444 Liberty Ave
• Westwood, MA 200 Station Drive
• Iselin, NJ 101 Wood Avenue South
• Boston, MA 28 State Street
• Glen Allen, VA 10561 Telegraph Rd

Responsibilities :

Key Skills and Competencies :

Education : Bachelor's degree required; Master's preferred.

Hours and Work Schedule :

Pay Transparency :

Equal Employment Opportunity :

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status / parenthood, medical condition, military or veteran status, national origin, pregnancy / childbirth / lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and / or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us :

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Background Check :

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.