HSN Work at Home Customer Service

The Opportunity

HSN Customer Service Specialists answer inbound customer calls. Working at home, our Specialists to assist our customers by problem solving and de-escalating unique situations while sustaining a high-paced call volume.

Life with HSN as a Customer Service Specialist

• Busy day handling a high volume of customer inquiries
• You'll personalizing the experience for each caller
• You'll answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data.
• Opportunity for advancement across the entire Qurate network.
• You'll report to an assigned Supervisor
• You'll work a set schedule and structured day.
• Bilingual Specialist opportunity for those fluent in Spanish and English.

Compensation

• Starting rate is $15.00/hour.
• Automatic increases in pay every 6 months for 2 years.
• New! Pay for Performance incentive paid out monthly to eligible team members.

Who We Are

HSN takes shoppers on a journey – embracing the new, exploring untrodden paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics and incorporates entertainment, personalities and industry experts to provide a unique shopping experience.

• Learn and work in a virtual environment
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours as required.
• Reside in Florida, Tennessee, or Virginia.

System Requirements

Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items:

• Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years.
• Headset compatible with HSN specifications.
• High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted.
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported.

Training Schedule

Your HSN career begins with a paid training period where attendance and participation is required. Your first day will be on a Thursday to complete Tech Set Up. After you connect, orientation and training will begin on Monday for six weeks, Monday – Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ.

The Application Process

Our application process is candidate-led.

1. Complete Application

2. Complete skills assessment on mobile device or computer

4. Self-Schedule interview

Remote work is not permitted in NYC at this time.

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Curated Experiences. Infinite Possibilities.

Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. We’re an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience.

When you’re part of Qurate Retail Group, you’ll be working for one or with many of our consumer brands and joining a global team (., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life’s everyday moments – it’s our path forward!

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2024 QVC, Inc. & HSN, Inc.