Collections Representative

Job Description

Job Description

Description

• Serve as the primary point of contact for inbound and outbound calls, averaging 10–20 inbound calls daily and approximately 115 total calls per day. -Utilize an outbound dialer system to efficiently manage call volume. -Handle inbound calls related to payment processing, setting up payment arrangements, and addressing member inquiries. -Spend approximately 80% of the time on phone-based interactions and 20% on administrative and operational tasks. -Provide empathetic and customer-focused service during member interactions, with an emphasis on understanding individual circumstances and encouraging member retention. -Perform a variety of collections-related duties, including but not limited to : -Uploading and managing documents -Sending notices and communications -Reviewing additional account work -Preparing accounts for repositioning -Facilitating online banking transactions

Skills

collections customer service, financial services, consumer collections, banking collections

Top Skills Details

collections customer service,financial services,consumer collections

Additional Skills & Qualifications

Soft skills :

Empathic

Strong customer service experience that is understanding

Confident in their collections experience

Professional communication, verbal and written

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $19.23 - $28.84 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Vernon Hills,IL.

Application Deadline

This position is anticipated to close on Oct 15, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.