Senior Program Manager - Enterprise Insights & Analytics Team - HYBRID

Senior Program Manager

Since 1901, Nordstrom has been committed to providing customers with the best possible service and experience in retail. We have a relentless drive to exceed our customers' expectations. We have long recognized the importance of having strong capabilities in both Physical and Digital retailing and we continue to innovate on how we can help our customers Feel Good and Look Their Best. Our goal is to be the best fashion retailer in a digitally connected world. Given these ambitions coupled with the ever-changing and increasingly complex retail landscape, Nordstrom has established a centralized team, Enterprise Operations, that partners closely with leaders across the enterprise to deliver step-changes in the Company's results.

We are hiring a Senior Program Manager for Enterprise Operations. This role will be a part of the Enterprise Insights & Analytics Team that aims to provide trusted insights for business leaders across the Enterprise to make timely decisions and execute effectively. You will be responsible for business and design requirements in support of building and maintaining the team's insights and analytics products, as well as performing business analysis to provide insights to our stakeholders. Additionally, you will lead various cross-functional projects and workstreams aligned with JWN's top priorities, collaborating with business leaders, product management, data science, and technology teams to identify, prioritize, and champion a culture of data-driven decision-making. This is an individual contributor role and reports to the Senior Manager of Enterprise Insights & Analytics- Program Management.

A Day in the Life

• Gather, synthesize, and translate complex business needs into clear design requirements that guide data and BI analysts in developing scalable insights products. Identify gaps and opportunities for enhancement.
• Serve as a subject matter expert on analytics tools and dashboards, supporting stakeholder adoption and continuous improvement.
• Conduct business analysis using storytelling and visualization to communicate insights that drive strategic decisions.
• Contribute to the development and maintenance of program roadmaps and playbooks.
• Lead large, cross-functional projects from concept to execution, applying strong project management practices to drive alignment, accountability, and timely delivery of strategic initiatives.
• Support project tracking and intake processes, including backlog refinement and JIRA board updates, to ensure transparency and alignment.
• Promote data literacy and a culture of analytics through training, education, and stakeholder engagement.
• Provide comprehensive program support including planning, risk management, and stakeholder communication.
• Flex across initiatives to support the delivery of enterprise-wide capabilities and strategic outcomes.

You own this if you have

We've got you covered

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including :

We pay a competitive salary and offer a comprehensive benefits package. The pay range for this position is $103,500.00 - $175,000.00 Annual. This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.