Patient Access Representative – Call Center Agent

Job Description

Confidential Healthcare Organization is seeking a highly motivated Patient Access Representative – Call Center Agent to join our growing patient services team. This is an exciting opportunity to work in a fast-paced healthcare environment where you’ll be the first point of contact for patients and provider teams.

Key Responsibilities

Answer, document, and route a high volume of inbound patient calls (800+ daily) with accuracy and efficiency.

Provide outstanding customer service while gathering and verifying patient information.

Ensure calls are routed correctly to over 10 provider teams while maintaining a positive patient experience.

Maintain confidentiality and compliance with HIPAA and all organizational policies.

Qualifications

High School Diploma or equivalent required; Associate’s Degree in Medical Terminology, Health Care Management, or related field preferred.

Certification Required : MediClear certification (or equivalent healthcare compliance credential) is required

Minimum 1 year of customer service experience , preferably in a healthcare call center or patient access setting.

Excellent verbal and written communication skills, strong attention to detail, and ability to multitask in a fast-paced environment.

Preferred Skills

2+ years of high-volume call center experience within healthcare.

Knowledge of medical terminology and insurance verification.

Compensation & Benefits

Competitive hourly pay based on experience.

Comprehensive health, dental, and vision coverage.

Paid time off, retirement plan, and career growth opportunities.

Requirements

Assistant