Uniti NOC Tech I

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses .

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About the Role :

We are looking for a proactive and detail-oriented Level I Network Operations Technician to join our Network Operations Center (NOC) team. In this role, you will be the first line of defense in maintaining network integrity and ensuring seamless service for our customers. Your primary responsibilities will include monitoring network performance, troubleshooting basic network issues, and providing excellent customer service. This position is based on-site at our Network Operations Center in Mobile, AL.

What You'll Do :

• Create, update, and manage trouble tickets to ensure timely resolution of network issues
• Coordinate with field technicians and escalate issues as needed to ensure prompt resolution of network problems
• Perform initial diagnostics and troubleshooting for Ethernet, internet, and SONET / TDM circuits, including identifying and resolving basic connectivity issues
• Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues
• Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions
• Continuously monitor network performance using NOC tools to detect and respond to network events and alarms

Do You Have?

Even Better :

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Our Benefits :

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens : Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system / network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and / or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email CORP.HRlegal@uniti.com as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants : Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.