Hotel Rooms Group Coordinator

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Summary

This position is responsible for processing all reservation requests, changes, and cancellations for meeting planners, group clients, and guests associated with a group. The role includes communicating information regarding VIP reservations and accommodating special requests for groups.

Essential Duties and Responsibilities

• Act as a key liaison between Sales / Convention Service Managers, group contacts, and meeting planners to ensure guest requests and group needs are met promptly.
• Coordinate with Marketing to build and maintain casino-related hotel offers.
• Assist with entering rooming list requests for Entertainment and coordinate check-in procedures with Front Desk.
• Maintain knowledge of hotel services, features, and local attractions to respond to guest inquiries.
• Support management with property-specific updates such as new room types, resort fee changes, and promotions.
• Monitor and adhere to room / suite inventory allocation policies.
• Work with Lead Group Coordinator to manage group blocks and inventory.
• Provide operational information to Call Center and Front Operations from Sales and group contacts.
• Ensure clear communication with Front Desk Group Coordinator to meet group needs.
• Handle corporate and condo guest reservations, changes, and cancellations.
• Review sales contracts for clauses or requests outside departmental parameters and communicate relevant information to management.
• Attend group pre-conference and pre-planning meetings as needed.
• Prepare managerial reports for tracking and analysis.
• Collaborate with internal and external customers to deliver optimal guest service.

Qualifications

Minimum 2 years hotel reservation experience required. Education, training, or experience should provide necessary knowledge and skills.

Education

Any combination of education, training, or experience that provides the required skills and knowledge.

Language Skills

Excellent written and oral communication skills. Strong interpersonal skills and attention to detail are essential.

Mathematical Skills

Ability to perform basic math operations and interpret data through graphs.

Reasoning Ability

Ability to analyze problems, collect data, and draw valid conclusions. Follow instructions in various formats.

Other Qualifications

Proficiency in Microsoft Office; familiarity with hotel systems like AS400 and HotSOS is preferred. Flexibility to work various shifts including holidays and weekends.

Physical Demands

Must maintain stamina and mental focus to work in a fast-paced environment, with physical ability to sit, stand, walk, lift up to 25 pounds, and perform related tasks.

Additional Details

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