Senior Customer Service Specialist (m / w / d)

Senior Customer Service Specialist

Bex is a digital logistics platform for the construction industry. We are active across Germany and are on a growth and expansion track. Would you like to be part of a dynamic company that is becoming the new standard for last-mile construction logistics? Then we need your support as a Senior Customer Service Specialist (m / w / d).

Several hundred customers from the construction industry already trust Bex as their last-mile logistics solution. As part of the Operations Control Center (OCC) team, you will ensure that communication with our customers and users runs smoothly and help make customers enthusiastic Bex fans.

Responsibilities :

• Point of contact for customers for all daily business inquiries
• Coordination of special customer requests and wishes
• Support of sales and dispatch in the clarification of customer inquiries
• Incident management and customer-oriented resolution of incidents
• Assistance in the development, optimization, and automation of processes with the introduction of your own ideas and experiences

Qualifications :

Additional Information :

If you are interested, a short message to our CEO Lennart will suffice via email (lennart.paul@bexapp.de) or WhatsApp (+49 171 7464230) with your current resume as a PDF or a link to your XING or LinkedIn profile.