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Account Manager
Account ManagerHarrisburgpremier • Aurora, CO, US
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Account Manager

Account Manager

Harrisburgpremier • Aurora, CO, US
20 hours ago
Job type
  • Full-time
Job description

Benefits :

  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

General Purpose :

Responsible for controlling rental (lease) accounts to ensure timely payments. Manages delivery, relocation, service calls, and retrieval of merchandise. Has thorough knowledge of rental agreements, merchandise, and customer relations. Handles non-renewed accounts promptly. Communicates effectively with customers, co-workers, and management.

Essential Duties :

  • Assist in maintaining company Standards of Operation.
  • Maintain accounts on the assigned route with non-renewed percentages at or below company standards (8.9% overall credit Friday / Saturday, 13.9% credit Thursday).
  • Responsible for delivery, retrieval, relocation, and service calls on rented merchandise.
  • Collect monies from deliveries and home visits, ensuring security of funds.
  • Maintain rented units, making minor repairs or returning units for major repairs, then returning repaired units promptly.
  • Verify product details against rental agreements before delivery.
  • Answer phones professionally within three rings.
  • Return merchandise, remotes, manuals, and accessories to stock.
  • Relocate merchandise if customers move without notifying the store, managing recovery or new information.
  • Inspect and refurbish returned rental units to 'like new' condition.
  • Follow the Premier Rental-Purchase Pledge for customer service.
  • Handle customer service issues professionally and promptly.
  • Maintain the assigned vehicle in good condition and appearance.
  • Ensure inventory security during transport.
  • Maintain accurate financial records and processes.
  • Grow the customer base monthly.
  • Other Duties :

  • Keep the back room and company vehicle clean.
  • Assist in receiving new merchandise.
  • Additional tasks include :

  • Taking and verifying customer order forms.
  • Achieving customer and revenue growth.
  • Assisting with store cleaning.
  • Supporting store goals with the manager and supervisor.
  • Requirements :

  • High school diploma, GED, or equivalent experience.
  • Valid driver's license and good driving record; DOT certification if required.
  • One year of customer contact experience and completion of training.
  • Ability to lift up to 75 pounds.
  • Required Skills :

  • Precision, accuracy, operational knowledge.
  • Ability to understand instructions.
  • Proficiency in reading, writing, and arithmetic.
  • Decision-making skills.
  • Customer and team management skills.
  • Knowledge of inventory products after training.
  • Efforts, Demands, and Conditions :

    Work involves walking, standing, bending, and lifting in varied environments. May require additional hours and travel. Must handle stress effectively, use hand trucks, and work in diverse weather and surface conditions. Training sessions may be necessary.

    Frequent contact with customers, staff, and management; occasional external contact. Effective communication is essential.

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