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Associate Account Manager

Associate Account Manager

Sentido HealthDenver, CO, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Join Sentido Health as an Associate Account Manager (AAM) and grow your career while making a difference in patients’ lives. Build lasting provider relationships, enjoy hands-on training, and earn competitive pay with quarterly bonuses.

Why Sentido Health?

We value our employees and offer a competitive benefits package that includes :

  • 80 to 160 hours of PTO, based on tenure.
  • Quarterly bonuses based on company performance.
  • 401K Plan 100% matching at 4%, with a half match at 5%-6%
  • Comprehensive medical, dental, vision, life, accidental, and GAP insurance.
  • Free gym membership for full-time employees, or a stipend of $25 if the gym we provide membership with is not geographically available in your area.
  • Telehealth services.
  • Internal growth and developmental opportunities.

Salary Grade / Level / Family / Range

Full-Time, Exempt, Salary / $45,000 - $50,000 Annually + Gas Card + Monthly Vehicle Allowance + Bonus

Reports to

National Sales Director

Date

10 / 27 / 2025

JOB DESCRIPTION

Summary

The AAM is responsible for working in collaboration with the area Manager & Patient Care Coordinator, to provide sales support to key accounts, direct patient education / support and work with key accounts to identify and establish individualized documentation processes to manage our current and new patient population. This position includes an extensive training program which allows applicants with little to no experience to be considered.

Essential Functions

  • Effectively manages pending patients (new & renewal) through the documentation & authorization process and reports results to appropriate supervisors when requested
  • Properly review, research & prioritize pending orders to make most effective use of time and ensure patient satisfaction
  • Serves as a concierge to key accounts, representing Sentido in key communications
  • Creates weekly routes with recurring calls to physician offices
  • Organizes and completes expected face-to-face calls and telephone contacts within the specified shift
  • Follows specified instructions in the delivery of patient protected health information, sales messages and marketing material
  • Participates in educational meetings and events as directed
  • Function as patient ombudsmen to facilitate timely service to our clients and to provide solution of any issues or conflict relating to the same
  • Identify new business (sales & marketing) opportunities within call points & key accounts
  • Responsible for accurate inventory management and replenishment
  • Manages, cleans and tests all necessary equipment at the branch level in accordance with our policies and procedures
  • Maintain an on-call schedule with team members in your territory to ensure proper coverage for after-hour calls.
  • Responsible for same day emergency deliveries or patient home visits as needed
  • Required Skills

  • Experience recognizing the needs and concerns of individuals
  • Excellent communication skills - orally and written
  • Ability to follow verbal and written instruction
  • Professional telephone and email etiquette
  • Able to work in fast-paced, self-directed environment.
  • Detail-oriented with excellent time management skills.
  • Decision-making, problem resolution and creative thinking skills.
  • Responds well to multitasking while providing exceptional customer service, support and responsiveness.
  • Should be honest, competitive, energetic, enthusiastic, professional and systematic.
  • Ability to demonstrate and educate to patient family members on all equipment necessary.
  • Supervisory Responsibility

    None

    Work Environment

    Field, office or home office setting.

    Physical Demands

    This position required the ability to sit, stand, and move intermittently throughout the workday. The AAM must be able to operate a motor vehicle for extended periods while traveling between provider offices and patient locations. The role also requires frequent use of a computer, telephone, and other standard office equipment. Occasional lifting and carrying of items up to 20 pounds may be required.

    Position Type / Expected Hours of Work

    This is a full-time position. Days and hours of work are typically Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. Rotating on call schedule as determined by supervisor.

    Travel

    Denver Metro & Colorado Springs

    Preferred Education and Experience

  • Bachelor’s Degree or equivalent experience
  • Bilingual candidates are highly preferred
  • Check Us Out :

  • SentidoHealth.com / Careers
  • Instagram @Sentido_Health
  • Facebook @ Sentido Health
  • LinkedIn @ Sentido Health
  • Other Duties

    Please note this job description is not designed to cover or maintain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Statements

    Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation to apply for this position, participate in the interview process, or perform essential job functions, please contact Human Resources.

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