Front Server

Being a part of a ‘People First’ organization that sees each employee as a valuable key to our collective success. Learn more about our inclusive team atmosphere that we curate :   https : / / youtu.be / oRLIyr-qcGo

The Server is a valuable member of Gracie’s service team, acting as the primary representative of Gracie’s during the guest experience. This person provides a memorable dining experience at Gracie’s, as well as supporting the team. The ideal candidate enjoys creating a sincere guest connection, has a passion for food and beverage, and can execute our SOP specification and uphold Gracie’s high standards of service.

Key Responsibilities include but are not limited to :

• Deliver a consistently high level of customer service to each guest
• Greet guests, explain menu options, and answer questions related to the beverage and culinary offerings
• Take food and drink orders from customers accurately
• Entering order information into the POS computer system
• Delivering and clearing dishes to the guest
• Ensure guest satisfaction with regular dialogue and check-ins
• Collect payments from guests.
• Clear, clean, and reset each table after the guest leaves in accordance with the Gracie’s SOP
• Present and explain tasting menu items and pairings to guests
• Maintain a safe environment working and dining environment by identifying guests who have over-indulged and alerting the Shift Leader
• Maintaining a clean and orderly workspace, and upholding Gracie’s Ventures cleanliness standards, and RI Health Codes
• Maintain in-depth knowledge of both culinary and beverage menus, including allergy and ingredient information
• Maintain TIPS Certification
• Participate in creative conversations for future improvements and goals in an open forum

Metrics of Success

Success in this role can be measured by the following criteria :

Front servers at Gracie's are required to maintain a detailed working knowledge of the menu, including ingredients, preparation methods, and allergen information. Front Servers, in particular, are also required to maintain a high level of knowledge of wines, including our by-the-glass selections, as well as pairing wines and bottles. Front servers should also have a solid understanding of what we offer on our bar menu.

Compensation :

This position is an hourly position, plus additional gratuity. Rate is based on experience, starting from $4 / hr.+ Gratuity after basic training is completed at minimum wage. Our gratuity points system will be discussed during the interview process.

We are open Wed.-Sun.

Please tell us why you are a great fit for our team, and what it is you want to gain from this opportunity. We look forward to hearing from you!