Customer Support Specialist NYC, NY
Professional At Home Jobs ( https : / / professionalathomejobs.com ) is now seeking for a Customer Support Specialist work remotely in the U.S. only.
JOB TYPES : FT / PT; Flexible
Exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving.
Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession.
WHAT THIS ROLE ENTAILS
- Be an expert in our platform and help our customers and their candidates understand the value of our technology.
- Document and manage your cases for each Support interaction you have.
- Recognize, document, and alert leadership of trends in contacts and ongoing issues.
- Identify and communicate support process and product improvements.
- Delight each of your contacts with positive and encouraging interactions.
THE IDEAL CANDIDATE
- MUST be a U.S. citizen. High school diploma or equivalent.
- 2 / + years in a customer service role; experience in a technical support role is a plus.
- The ability to accurately type at least 40 / + WPM.
- Excellent interpersonal communication skills.
- Positive attitude and drive to always be improving.
- Expert reading and writing skills.
- Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems.
- Strong problem-solving skills and ability to be resourceful.
JOB REQUIREMENTS : Quiet and isolated space. Secure and reliable Internet connection. Reliable and dedicated phone. Ability to work a consistent schedule
PAYMENT : $19.00 per hour
BENEFITS : 401K. Contract work.
TO BECOME AN AGENT :
Apply at https : / / professionalathomejobs.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
Please reference agent ID code PAHJROXANNAG when you register online.
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