Programmer Analyst 6 - Sr. Genesys Developer

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below Client runs through fifteen executive departments which carry out the day-to-day administration of the federal government. Popular departments like Agriculture and Rural Development, Civil Rights, Environment, Health and Human Services, Natural Resources, Secretary of State. This Client has opportunities in a number of career pathways, including, but not limited to, business and administrative support, education and human services, IT and computers, medical and healthcare, natural resources, law enforcement and public safety, skilled trades and more. With positions in over 18 state departments, your perfect career fit is waiting for you at the client. This client is an Equal Opportunity Employer.

Job Title : Programmer Analyst 6 - Sr. Genesys Developer

Location : Lansing, MI 48933

Duration : 12 Months

Job Type : Hybrid

Work Type : Temporary Assignment

Shift : 8.00AM - 5.00 PM

Job Description : Genesys Architecture

• Deep understanding of Genesys system architecture On-Prem
• Design of scalable, high-availability, and secure Genesys environments
• Expertise in component interactions : Interaction Server, URS, Stat Server, Config Server, Message Server, etc.
• Experience in environment sizing, network design, and failover strategies

Genesys Framework Management

Genesys Intelligent Workload Distribution (IWD)

IWD Rules Engine

Routing & Workflow Design

File Server Capture Interface

Email Integration / Microsoft Graph API

Genesys Pulse (Real-Time Reporting)

Genesys InfoMart & SAP BusinessObjects (BO)

Oracle Database

Monitoring & Troubleshooting

TekWissen Group is an equal opportunity employer supporting workforce diversity.