Account Manager

Account Manager

Reports To : Senior Client Success Manager

Location : Chicago, IL

Environment : Hybrid

Who We Are :

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work :

As an Account Manager working within Redwood Supply Chain Solutions (one of our entities),you will be responsible for managing a group of customers.

How You Make a Difference Everyday :

• Client Portfolio Management :

Own and manage a diverse client portfolio, focusing on customer retention and health

Resolve internal / external escalations using continuous improvement frameworks

Drive performance through KPI monitoring, account reviews, and Tableau-enhanced dashboards

Manage all client documentation via platforms like Confluence and Salesforce

Execute customer surveys and lead action plans based on feedback

You've Got This?

What We Offer :

Work Schedule :

This position is full-time and hybrid Monday through Friday from 8 : 00 AM to 5 : 00 PM with an hour break, but flexibility is available based on coverage.

Compensation Range : $60,000 - $80,000

This position is eligible to earn annual incentives based on individual and company performance.

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and / or which they will be performing the job.

Additional benefits including pet insurance, accident care, access to legal advice and more

Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company's needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual's actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.