Sr. Engagement Manager

Sr. Engagement Manager (SEM), North America

Rimini Street, Inc. is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

We are actively seeking a Sr. Engagement Manager (SEM), North America to grow, retain, and nurture clients within the Energy, Utilities, Construction, Agriculture & Forestry industries. The role will report directly to a Director of Client Engagement, North America. The SEM will be based in the US and may work from a remote office, location within commuting distance of one of our Regional hubs is desirable, or near a major city as occasional travel will be required to your assigned client base, primarily in the US and Canada.

Position Summary

As Rimini Street continues to evolve and scale our company to $1B / year in revenue, we are seeking a Sr. Engagement Manager (SEM) to significantly grow and retain our business with existing clients in North America, our largest Theatre. The SEM will be responsible for expanding each assigned client in their book of business by identifying and closing cross-sell opportunities, securing client and contract renewals, ensuring a successful client experience with service delivery and high client satisfaction and referenceability.

Essential Duties & Responsibilities

Expanding Accounts by Identifying and Closing Cross-Sell Opportunities

• Create awareness and demand for Rimini Street services and products within your assigned book of business with the support of field marketing and your own outreach.
• Develop qualified leads by identifying opportunities through direct prospecting, lead follow-up, networking, and collaboration within your assigned client base.
• Establish a strong & trusted relationship with clients as their technology advisor to understand their goals, problems, and needs which drives business outcomes.
• Contribute, guide, and enable your clients' strategic vision, and their understanding of how Rimini Street's solutions address their business needs.
• Use company-provided assets to create or customize compelling sales presentations, messages, positioning statements, and other sales collateral.
• Utilize effective Social and Digital selling strategies and tools (LinkedIn, LinkedIn Sales Navigator or similar) to maximize opportunities via Social Networking platforms.
• Update and track all opportunities, and client activities in our Salesforce CRM tool. Leverage Clari or similar sales efficiency tools to help manage and report on your opportunities.
• Develop and execute an account plan to grow and expand Rimini Street support and products within your assigned book of business by identifying and closing cross-sell opportunities that profitably grow the business.

Client Retention and Contract Renewals

Account Management and Client Satisfaction

Oversee Service Delivery and Manage Margins

Professional Experience and Qualifications

Experience

Qualifications and Skills

Education

Bachelor's degree or equivalent required, Masters or MBA desirable.

Location

Remote - U.S.

Why Rimini Street?