Collections Specialist

Collections Specialist

We are seeking an experienced Collections Specialist to join our growing finance team in Irving, Texas. This role is responsible for managing commercial customer accounts, driving timely collections, resolving billing disputes, and supporting cash flow objectives while maintaining strong customer relationships. The ideal candidate will have a solid understanding of business-to-business collections, strong negotiation skills, and the ability to collaborate with internal sales, billing, and accounting teams. As the role evolves, the Collections Specialist may take on expanded responsibilities within Accounts Receivable and credit operations.

Location: Irving, Texas

Compensation: $25 - $30 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Key Responsibilities:

Manage an assigned portfolio of B2B customer accounts to ensure timely payment of outstanding balances

Conduct outbound collection efforts via phone and email while maintaining professional customer relationships

Review aging reports, prioritize delinquent accounts, and develop action plans to reduce DSO

Research and resolve billing discrepancies, short payments, deductions, and unapplied cash

Collaborate with billing, sales, and customer service teams to resolve disputes and prevent future delays

Negotiate payment arrangements and settlements in accordance with company policy

Maintain accurate documentation of collection activity, customer communications, and account status

Recommend credit holds, credit limit adjustments, and escalations as needed

Support month-end close activities related to AR and collections reporting

Assist with internal and external audits by providing supporting documentation

Identify opportunities to improve collections processes, reporting, and customer communication

Qualifications:

35 years of B2B collections or accounts receivable experience required

Experience managing complex or high-dollar commercial accounts preferred

Proficiency with ERP or AR systems (SAP preferred)

Strong understanding of credit and collections best practices, dispute resolution, and cash flow management

Excellent negotiation, communication, and relationship-management skills

Strong analytical and problem-solving abilities

Ability to manage a large portfolio and multiple priorities in a fast-paced environment

High level of accuracy, professionalism, and attention to detail

If you are an experienced B2B collections professional seeking a role with long-term growth potential, we encourage you to apply.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.