Client Operations Manager

Client Operations Manager II

The Client Operations Manager II will oversee Third Party Agents engaged in sub-merchant agreements throughout the lifecycle of the relationship. Additionally, you are responsible for properly capturing, analyzing, and reporting discrepancies to mitigate risk within acceptable levels. This role may require some travel.

Job Responsibilities :

• Conduct research on card network and regulatory requirements for acquirers, evaluating the effectiveness of control frameworks and reporting findings.
• Analyze data, trend reports, and documentation to provide educated risk mitigation recommendations.
• Demonstrate excellent client-facing skills to prepare for the facilitation of annual assessments.
• Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
• Manage the evaluation, assessment, and monitoring of third-party relationships by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
• Collaborate with peers and internal partners using a team-oriented approach.

Required Qualifications, Capabilities, and Skills :

Preferred Qualifications, Capabilities, and Skills :