Talent.com
Client Success Manager

Client Success Manager

ISHIRDallas, TX, US
30+ days ago
Job type
  • Full-time
Job description

Client Success Manager

We are seeking a strategic, relationship-driven, and results-oriented Client Success Manager to join our growing team in Dallas. This role is ideal for a natural relationship builder who excels at account management, client growth, strategic networking and has a strong hold and deeper connections in Dallas market. As a key player in our client success team, you will be responsible for fostering deep relationships with clients, ensuring high satisfaction, and driving revenue growth. This role requires a balance of structured execution, adaptability, and people-first relationship management. If you thrive in building, managing, and expanding client accounts while working closely with leadership in a fast-paced environment, we encourage you to apply.

Client Relationship Management

  • Own and deepen relationships with key stakeholders across client organizations.
  • Expand account penetration by building relationships at multiple levels of the organization.
  • Understand client goals, challenges, and business objectives to proactively offer solutions that drive value.
  • Act as the trusted advisor to clients, ensuring consistent communication, alignment, and strategic consulting.
  • Serve as the escalation point to ensure client concerns are resolved swiftly, working closely with internal teams

Account Management & Growth

  • Manage a book of business with a focus on retention and growth.
  • Develop and execute strategic account plans to maximize client success, renewals, and long-term partnerships.
  • Own the client onboarding experience, ensuring seamless transitions from Sales / Pre-Sales to Project Managers.
  • Monitor key performance indicators (KPIs) such as NPS, CSAT, and engagement metrics.
  • Ensure billing and collections are tracked efficiently, mitigating any potential revenue risks.
  • Conduct regular business reviews (Quarterly and Annual Account Reviews) with internal teams and clients to align on objectives and opportunities.
  • Identify upsell and cross-sell opportunities within existing accounts, expanding revenue streams.
  • Leverage existing client networks to generate new business through referrals.
  • Own client renewals, ensuring contracts are extended with continued value-driven discussions
  • Event Hosting, Community & Networking

  • Represent the company at networking events, industry groups, and professional associations.
  • Build strong relationships with potential clients through in-person events, ensuring a steady pipeline of warm leads.
  • Work closely with leadership and sales teams to coordinate networking efforts for maximum impact.
  • Co-host company events, roundtables, and executive briefings, ensuring a seamless experience for attendees.
  • Build strong client communities that drive attendance and engagement at our events
  • Collaborate with the marketing team to create case studies, success stories, and thought leadership content.
  • Request client testimonials and reviews, contributing to brand credibility and trust.
  • Qualifications

  • Proven experience in client success, account management, or enterprise sales (preferably in IT services or software).
  • Strong interpersonal skills - a natural relationship builder who enjoys connecting with people at all levels.
  • Structured execution mindset - ability to follow through on key initiatives while balancing adaptability.
  • Comfortable engaging with C-Level executives and managing enterprise-level accounts.
  • Strong negotiation and consultative selling skills to drive account growth.
  • Availability for evening networking events and travel within the Dallas area.
  • Why Join Us?

  • ???? Work directly with visionary leadership in a fast-moving, high-growth environment. ???? Be at the center of client relationships and play a key role in long-term success. ???? Make an impact by driving revenue, retention, and community growth. ???? Expand your professional network through high-value industry events and strategic partnerships.
  • About ISHIR

    ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.

    We are not just consultants, we are partners in our clients' success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.

    At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.

    As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.

    ISHIR attracts a special type of individual-someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration.

    Ready to Elevate Your Career? Apply Today! ????

    Create a job alert for this search

    Client Manager • Dallas, TX, US

    Related jobs
    • Promoted
    Client Success Expert (Remote)

    Client Success Expert (Remote)

    InfuseArlington, TX, US
    Remote
    Full-time
    Client Success Expert (Remote).We will review your application against our job requirements.We do not employ machine learning technologies during this phase as we believe every human deserves atten...Show moreLast updated: 15 days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    Stypi (Acquired by Salesforce)Addison, TX, US
    Full-time
    Salesforce is the #1 AI CRM, where humans with agents drive customer success together.And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looki...Show moreLast updated: 1 day ago
    • Promoted
    Manager Client Solutions Sr

    Manager Client Solutions Sr

    AcostaLewisville, TX, US
    Full-time
    Overseer the training and implementation of Client Solutions Manager functions for selected key clients.Maintain and develop strategic relationships with clients, including representing Business Pr...Show moreLast updated: 7 days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    LeadsOnlinePlano, TX, United States
    Full-time
    At LeadsOnline, we bridge the gap between technology and justice with innovative SaaS solutions that empower law enforcement agencies to solve crimes faster and serve their communities more effecti...Show moreLast updated: 9 days ago
    • Promoted
    • New!
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    CrestaDallas, TX, US
    Full-time
    Enterprise Customer Success Manager.Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center.Our platform combin...Show moreLast updated: 4 hours ago
    • Promoted
    Customer Success Manager (Mid-Market, Premium Services)

    Customer Success Manager (Mid-Market, Premium Services)

    IntuitPlano, TX, US
    Full-time
    At Intuit, our Customer Success Managers (CSMs) are trusted advisors, dedicated to helping our mid-market customers achieve success with Intuit Enterprise Suite (IES). As a CSM, you will build lasti...Show moreLast updated: 12 days ago
    • Promoted
    • New!
    Technical Success Manager - Dallas

    Technical Success Manager - Dallas

    CG InfinityDallas, TX, United States
    Full-time
    Technical Success Manager - Financial Services.Dallas, TX | Full-time | On-site (in office Monday-Friday).We are hiring a Technical Success Manager in Dallas to own the technical relationship with ...Show moreLast updated: 1 hour ago
    • Promoted
    • New!
    Customer Success Manager II

    Customer Success Manager II

    Planet LabsDallas, TX, US
    Full-time
    We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset ...Show moreLast updated: 4 hours ago
    Associate, Client Success

    Associate, Client Success

    Baker Tilly Advisory Group, LPUSA, Texas, Frisco
    Full-time
    Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U. New York, London, San Francisco, Los Angele...Show moreLast updated: 30+ days ago
    • Promoted
    Client Success Manager

    Client Success Manager

    GartnerIrving, TX, United States
    Full-time
    The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner.Associates seek to understand and surface client's business.They are responsible...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Customer Success Manager

    Customer Success Manager

    FullsteamDallas, TX, US
    Full-time
    Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences.With a dynamic ...Show moreLast updated: 4 hours ago
    • Promoted
    Manager, NCLEX Success

    Manager, NCLEX Success

    West Coast UniversityRICHARDSON, Texas, United States
    Full-time
    At West Coast University, we share a passion for students and transforming healthcare education! As a leader for a certified Great Place to Work, you will join a collaborative, student-centric cult...Show moreLast updated: 13 days ago
    Client Success Manager

    Client Success Manager

    First Cash, Inc.Coppell, TX, US
    Full-time
    This Client Success Manager role serves as a force multiplier for the Client Success team — enabling Directors to focus on strategic growth and high-value merchant engagement by handling some of th...Show moreLast updated: 30+ days ago
    • Promoted
    Client Success Manager (GBS HR)

    Client Success Manager (GBS HR)

    GartnerIrving, TX, United States
    Full-time
    The Client Success team focuses on customer service and client retention versus business growth and development.Associates have an aligned portfolio of clients with whom they partner ensuring each ...Show moreLast updated: 2 days ago
    Customer Success Manager

    Customer Success Manager

    CyberbitDallas, Texas, United States
    Full-time
    Quick Apply
    Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally.Sounds intriguing? T...Show moreLast updated: 30+ days ago
    • Promoted
    Solution Manager

    Solution Manager

    IntelliPro GroupDallas, TX, US
    Full-time
    We are seeking a Solution Manager to join our client's team.This role is critical in driving customer success by managing the onboarding and integration of new clients into their platform.The Solut...Show moreLast updated: 30+ days ago
    • Promoted
    Client Success Manager

    Client Success Manager

    TradeJobsWorkForce75210 Dallas, TX, US
    Full-time
    Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Client Success Manager

    Client Success Manager

    SteerArlington, TX, US
    Full-time
    Steer offers a suite of software tools for today's automotive repair shop.We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-eff...Show moreLast updated: 4 hours ago