Customer Success Manager

At LeadsOnline, we bridge the gap between technology and justice with innovative SaaS solutions that empower law enforcement agencies to solve crimes faster and serve their communities more effectively. We are a mission-driven GovTech company, grounded in our core values of Service, Energy, Ownership, and People .

As a Customer Success Manager , you will play a pivotal role in helping law enforcement agencies, particularly those with 50+ sworn officers, adopt our investigative tools and maximize their impact. You will guide clients throughout their lifecycle - from onboarding to renewal. Your role is to drive engagement, ensure long-term retention, and empower agencies to achieve meaningful outcomes using our solutions.

Key Responsibilities

Customer Relationship Management

• Act as a strategic partner for key agency stakeholders, conducting business reviews to align solutions with their investigative priorities.
• Build executive-level relationships within agencies, ensuring LeadsOnline remains a trusted and valued partner.
• Oversee efforts to increase product usage among clients, ensuring measurable success for law enforcement investigations.
• Serve as a consultative partner, offering insights and strategic recommendations to support investigative workflows.
• Execute proactive strategies that enhance client satisfaction, advocacy, and loyalty.
• Provide clients with best practices, usage recommendations, usage reports, and performance metrics to align our tools with their investigative goals.
• Track and analyze agency key performance indicators and provide regular updates to leadership on client engagement, retention trends, and performance.

Onboarding & Adoption

Drive Revenue

Renewal & Retention

Cross-Functional Collaboration

What We're Looking For

Strong Communication & Consultative Skills

Why Join LeadsOnline?

Your work directly supports law enforcement agencies in solving crimes and serving communities. Every deal you close has a real-world impact.

We invest in our people. From onboarding to ongoing training, you'll have access to tools, coaching, and advancement opportunities, whether into larger accounts or future leadership roles.

Join a rapidly scaling company with a respected product used by thousands of agencies. Your success directly drives our momentum and innovation.

Our Core Values

Ready to Make a Difference?

If you're an experienced, high-performing client success professional who wants to enforce adoption and drive value of a product that truly helps people, we want to hear from you. Join our high-energy team and become part of the force behind law enforcement success.

Apply today to start your next chapter with LeadsOnline.