Director, Customer Success Operations

Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealerships and service departments.

Our proprietary analytics and workflow tools empower service leaders to boost profitability, enhance customer satisfaction, and unlock operational excellence.

Backed by strong momentum, customer success, and market demand, we’re scaling.

And we’re just getting started.

The Opportunity We are seeking a strategic, data-driven Director, Customer Success Operations to elevate the performance, scalability, and effectiveness of our Customer Success organization.

This is a high-impact role responsible for building the operational backbone that ensures our customers achieve value quickly, consistently, and predictably.

You will design and execute the operational strategy that drives retention, expansion, and a best-in-class customer experience.

As the owner of CS systems, processes, analytics, and operational excellence, you’ll work closely with leaders across the business to optimize the customer journey and support a high-performing CS team.

This is a unique opportunity to build and scale a world-class Customer Success Operations function in a fast-growing SaaS organization redefining the automotive service landscape.

What You’ll Do Lead Customer Success Operations :

• Develop, operationalize, and continuously refine the strategic roadmap for Customer Success programs that drive NRR, Time to Value, and churn reduction.

Optimize the Customer Lifecycle :

Own the CS Tech Stack :

Leverage Data & Analytics :

Cross-Functional Partnership :

Team Enablement :

Forecasting & Planning :

Lead & Develop Talent :

What You Bring Experience :

Leadership :

Technical Expertise :

Analytical Strength :

Strategic Mindset :

Communication :

Problem-Solving :

Nice to Have Experience in the automotive dealership or fixed operations space Background with advanced analytics or BI platforms Prior experience in a customer-facing role (e.g., CSM) Familiarity with AI-driven customer success tools Why Dynatron Opportunity to shape the future of Customer Success at a category-defining SaaS company High-impact, strategic role with visibility across executive leadership Values-driven, performance-oriented culture grounded in accountability, positivity, and collaboration Remote flexibility, competitive compensation, and comprehensive benefits Benefits Summary Comprehensive health, vision, and dental insurance Employer-paid short- and long-term disability and life insurance 401(K) with competitive company match Flexible vacation policy and 9 paid holidays Remote-first culture Compensation Base Salary :