Director of Operations - Restoration

Job Description

Job Description

Job Title :  Director of Operations

Department :  Repair & Modernization

Job Summary :

We are seeking driven professionals with a strong entrepreneurial mindset for our Director of Operations position! The Director of Operations is responsible for owning, executing, and interpreting policies to ensure the successful operation of the business. The Director of Operations is the leader for the business group, sets the tone and standard for core values and best practices, and drives business unit success towards goals and objectives. The Director is a strategic role that maintains alignment and the achievement of company goals, as well as standardizes practices across the department and company. If you are looking to make a lasting impact with a great company, this could be the role for you!

What You’ll Do :

The duties listed below are intended only as illustrations of the various types of work that may be performed in this position. They are not intended to prescribe or restrict the assignments that management may make.

Leadership :

• Focuses on the team to identify and implement personal development opportunities, whether technical, project management, or personal.
• Leads, trains, and mentors team members by acting as PM on select projects and meeting individual utilization expectations.
• Facilitates monthly 1 : 1 meetings with each direct report using a standardized 1 : 1 meeting tool, observes 2nd-level reports during the initial 1 : 1 session with the team.
• Oversees Business Operations Specialist by ensuring contracts are added and updated, bi-weekly internal contracts meetings are held, and periodic client outreach occurs.
• Participates in company-wide initiatives as required.

Operations :

Responsible for the successful coordination and completion of smaller, quick turnaround projects and larger, highly complex, longer cycle projects.

Leads / co-leads scheduling of resources to achieve individual and team utilization targets as well as revenue goals.

Reviews Consultant and Specialist level deliverables for content, consistency, and compliance while ensuring reporting standards and delivery timelines. Discusses findings with respective authors for development.

Evaluates '2-Week Lookahead' by EOB Thursdays the preceding week to ensure the team is efficiently deployed and coordinated. Partners with other team leaders across the business to fill any gaps in the schedule.

Provides technical assistance and / or staffing availability input on proposals to the Market Development team.

Provides periodic progress, reports, and other metrics as needed.

Creates draft and submits final invoices consistent with timelines provided by accounting.

Reviews monthly accounts receivable and assists A / R team in client outreach for payment, as needed.

Provides high-touch engagement with clients on projects warranting closer relationships and / or challenging projects.

Fosters relationships with new & existing clients for tactical and strategic purposes

Strategic

Anticipates and communicates changes regarding clients, local market or industry.

Develops plan(s) to optimize and / or mitigate challenges.

Generates revenue projections, leverages resources, schedules, backlog, etc.

Provide status updates biweekly during Ops-huddle.

Owns department-specific data / update in Monthly Town Hall meeting.

Facilitates monthly progress tracking meetings with the team, reviews progress to monthly goals & current staffing levels.

Co-leads annual planning cycle to include revenue and margin targets, service line / markets expansion, necessary resources / training, and team development needs.

What You’ll Bring :

A Bachelor's Degree in an Engineering / Architecture -related discipline.

8 years of experience in Engineering, Architecture, Construction Management, or Project Management in design, construction, or forensics.

2 years of Business unit leadership and management responsibility, including managing staff, group revenue responsibilities, growth strategy, hiring / firing, and business development.

PE or AIA license desired.

Understanding of the design and construction process from the cradle to the grave.

Technically competent and able to effectively communicate and build rapport with and respect for team, clients, co-workers, and subcontractors.

Ability to effectively coach, develop, and mentor the team.

Ability to effectively accept coaching and mentoring.

Must have a practical understanding of building structures.

Anticipates and plans for changes in client needs, new technology, and industry conditions.

Demonstrated ability to apply sound discretion and judgment in all situations.

Excellent written / oral communication skills.

Ability to read and interpret drawings.

Flexible, responsive, and confident multi-tasker able to work independently, handle large amounts of information, multiple deadlines, and accommodate shifting priorities.

High level of financial acumen.

Must demonstrate a commitment to quality, organization, meticulous attention to detail, and consistency in work product.

CORE Values :

Ownership

Community

Integrity

Respect

Optimism

Working Environment :

This role involves both physical and mental demands and may be performed in various settings, including offices, construction sites, and confined spaces like elevator pits. Tasks often require frequent movement in multiple directions. We will provide reasonable accommodations upon request through Human Resources.

Physical Demands :

This role requires regular sitting, talking, and hearing in meetings and by phone. Employees must navigate tight spaces, climb ladders, move around construction sites, take measurements, and travel by car, air, or rail. Duties may involve working at heights and in confined spaces, using hands for tasks like typing and operating elevator components, and applying up to 30 lbs. of force. Close visual attention is also required.

Mental Demands :

This position requires strong written and verbal communication, problem-solving, and analytical skills. Employees must interpret complex information, apply mathematical and logical reasoning, quickly learn new skills, and manage detailed, multitask workloads under shifting deadlines. Regular interaction with executives, colleagues, clients, and external stakeholders is also expected.

Employment is contingent upon the successful completion of a pre-employment background check and drug test. The drug test includes screening for marijuana, regardless of state or local laws permitting its use. A conditional offer of employment will be rescinded if a candidate fails either the background check or the drug test. This requirement is mandated by federal regulations applicable to our government contracting obligations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, marital status, or any other characteristic protected by law.