BRANCH MANAGER aka OFFICE MANAGER - Florence

Job Description

Job Description

As an Office Manager, you are responsible for managing your team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff. Management experience and local community involvement are important for business development and growth while teambuilding and coaching skills are essential for developing office staff to provide exceptional customer service for which we are known. In addition to the candidate’s experience, Stock Yards Bank & Trust will provide a professional environment to continually improve the candidate’s skills in order to further his / her career goals for advancement within the banking profession.

Responsibilities

Daily responsibilities include, but are not limited to, the following :

• Retain and expand current customer relationships.
• Open new accounts, perform account maintenance, process and close loans
• Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
• Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
• Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
• Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
• Lead, exemplify and coach to 212º commitment to service
• Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency
• Responsible for customer relations including complaints and inquiries
• Responsible for office operational processes
• Other functions as required
• Represent the bank at community functions

Job Requirements

The successful candidate will have the following qualifications :

Benefits

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, handle or feel, reach with hands and arms, talk, see and hear. The employee is frequently required to stand and walk.