Technician, Transportation Operations

Job Number 4600311312 Start Date Open Date 05/20/2025 Closing Date 07/11/2025

Summary:

Work with the Transportation Area Manager and other office staff in the daily coordination and operation of the assigned transportation area. This individual will have direct contact with the Area Transportation Manager involving receiving instructions and guidance as well as relaying critical information concerning drivers, area staff and equipment status.

Responsibilities include direct contact with the transportation area office staff, school staff and community regarding administrative activities such as responding to requests, conveying operational information and bus schedule changes. This individual will work closely with the Senior Operations Technician to ensure that transactions involving staff hiring and hour changes are handled appropriately as well as payroll.

Essential Duties:

• Perform administrative functions including correspondence, data collection and comprehensive report development, scheduling of appointments, meetings and training, filing.
• Perform daily payroll functions; work with area staff to collect any missing information that is needed to complete the weekly payroll for the assigned area.
• Prepare payroll for hourly employees within the assigned transportation area for submission to the Transportation Area Manager for review and approval.
• Coordinate with the Transportation Area Manager, Quality Support Technician, and Lead Drivers in the assigned area to identify the need for substitute bus drivers and work collaboratively to ensure daily bus coverage.
• Respond to transportation issues, complaints and requests from schools, parents by providing professional and courteous customer service.
• Update system information including driver personnel data, absenteeism, and related statistics at the direction of the Transportation Area Manager.
• Utilize the Transportation Information Management System software to provide information to schools, parents and drivers regarding routes and stops. Ability to read and explain various TIMS reports.
• Communicate with schools and other departments regarding vehicle breakdown, accidents, delays, and student issues.
• Communicate with parents regarding delayed buses, bus no-shows, and student issues.
• Assist in the preparation of material including agendas, information packets, and slides for Area Safety meetings and on-going driver training.
• Performs related duties as required

Education and Experience:
Minimum

• High school diploma or G.E.D.
• 1 - 2 years clerical/secretarial experience or training in Office Administration or a related experience.
• 2 - 3 years customer service experience.
• Computer experience (Microsoft Office, Windows, Excel, etc)

Desirable

• Associates or Bachelor's Degree with emphasis in business, logistics and/or transportation management
• Supplemental secretarial course work.
• 3 - 5 years pupil transportation experience in a direct customer contact related position.

Licensing / Certification Requirements:

• Must possess or be eligible to obtain a valid North Carolina driver's license.

# of Jobs 3.00 Salary: From 21.00 Teacher Scale N Minimum Educational Requirements HS diploma Term 12 Month Additional Job Information

Knowledge / Skills / Abilities:

• Knowledge of or the ability to acquire an understanding of State Public School laws, and local Board policies and guidelines concerning the operations of school buses
• Considerable knowledge of safe and efficient practices and procedures used in the operation of a school bus.
• Considerable knowledge of traffic laws and school bus regulations.
• Considerable knowledge of safety regulations and standards for school buses.
• Knowledge of principles or organization and supervision.
• General knowledge of Transportation Department Operating Instructions.
• Ability to organizes and implements a wide variety of tasks in a timely manner.
• Ability to communicate clearly and concisely, both written and orally. This includes the ability to respond professionally to requests, concerns and inquiries from school system, department staff and the general public.
• Ability to make effective and immediate decisions under pressure with proper levels of accountability.
• Ability to use technology based management software, to include GPS, online attendance tracking, TIMS, and all other technology made available to maintain area operations.
• Ability to understand and explain various TIMS reports.
• Ability to establish and maintain cooperative working relationships.
• Ability to maintain complete and accurate records and to develop meaningful reports.
• Ability to implement strategies that ensure the provision of world-class service to customers.
• Ability to maintain positive internal relationships with other CMS departments and staff members.
• Ability to establish and maintain cooperative and effective working relationships with others.
• Ability to work confidentially and with discretion.
• Demonstrated organizational and management skills with both projects and staff

Physical Requirements:

• Required to walk, stand, sitting, and use repetitive motor coordination with finger dexterity for most of a normal work shift
• Occasionally (less than 2hr) required to bend and stoop, Lift, carry, grasping, twisting, reaching, pushing and pulling, climbing, balancing, crawling, and kneeling
• Rarely (does not exist as regular part of job) required to exert physical effort part of a normal work shift in handling objects over 30 pounds
• Rarely (does not exist as regular part of job) handle/work with biohazards or risks for potential job-related injury
• There are occasional unpleasant work elements, but the work environment is generally comfortable

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