Referral Clerk

Full-time Position 40 hours per week

Excellent benefits package and generous time off

The TRI-STATE LIFECARE (TLC) Referral Clerk responds to referral calls from family and community resources to facilitate the referral and admission process; records complete and accurate information in the computer. In addition to these duties, distributes referral information to appropriate staff, refers all medical questions to the correct roles, and possesses excellent time management and attention to detail skills.

Essential Functions TLC Referral Office :

• Responds to referral calls from family and community resources.
• Records complete and accurate information in the computer.
• Contacts physician’s office to verify referral, and requests pertinent medical information to support the diagnosis
• Tracks medical information that has been requested.
• Requests patient information that has not been received and notifies appropriate roles of any problems.
• Communicates with patients / family members to discuss and obtain necessary documentation.
• Communicates as instructed with referral sources and care partners to provide continuity of communication related to the referral.
• Assists in data collection.
• Contact private insurance company to certify insurance coverage and case management to verify coverage; completes corresponding paperwork.
• Copies and distributes referral information to appropriate staff.
• Refers all medical questions to appropriate roles.
• Manages the status of all referrals and the follow up needed.
• Complies with the Privacy Policies of the organization to ensure compliance with the Health Insurance Portability and Accountability Act.
• Represents and maintains the philosophy of the organization.
• Other job duties as assigned.

Education and Work Experience :

About Hospice of Huntington :

Hospice of Huntington is a non-profit agency that has been helping people with serious illness since 1982. We know that calling hospice for care is one of the hardest things you will ever do. We also know from caring for over 15,000 people that most people wish they had called sooner. Hospice of Huntington helps people with a life-limiting illness control the symptoms that keep them from living everyday life.