District Manager - Southeast United States

Job Description

Job Description

District Manager - Service Operations

Location : Flexible within Urbanex markets (Southeast United States)

Reports to : Vice President of Operations and / or CEO

Compensation : Competitive base salary + performance incentives

Overview

The District Manager - Service Operations is a key field leadership role responsible for driving operational excellence, customer satisfaction, and financial performance across 4-6 Urbanex branches. This position bridges executive strategy with local execution, ensuring consistent service delivery, profitability, and adherence to Urbanex standards.

The ideal candidate is a data-driven, hands-on operator who thrives in a dynamic, growth-oriented environment. They combine strong leadership, analytical rigor, and a people-development mindset to build and sustain high-performing branch teams that deliver world-class pest control services.

Key Responsibilities

Operational Leadership & Execution

• Own operational performance, profitability, and customer retention across assigned branches.
• Drive process adherence, safety compliance, and quality of service delivery.
• Monitor daily / weekly performance metrics (e.g., Domo, FieldRoutes) and implement corrective action plans for underperforming branches.
• Conduct in-field evaluations, ride-alongs, and operational audits to ensure alignment with Urbanex service standards.

People Leadership & Development

Customer Experience & Retention

Financial & Performance Management

Leadership Expectations

Our Core Values

Qualifications

Compensation

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