Account Manager Utility Sector (BPO Services)

Job Description

Job Description

Job Title : Account Manager Utility Sector (BPO Services)

Location : San Diego, CA

Industry : Utilities / BPO Services

Employment Type : Full-Time

Job Summary : We are seeking a dynamic and client-focused Account Manager (Director level) to oversee and grow strategic relationships within the utility sector, specifically supporting BPO operations. The ideal candidate will be responsible for managing client accounts, ensuring service excellence, and driving business growth through proactive engagement and solution-oriented strategies.

Key Responsibilities :

• Serve as the primary point of contact for utility clients, ensuring high levels of satisfaction and retention.
• Manage end-to-end client relationships, including onboarding, performance reviews, and contract renewals.
• Collaborate with operations, delivery, and technology teams to ensure service levels and KPIs are consistently met.
• Identify opportunities for account growth, upselling, and cross-selling BPO services.
• Monitor industry trends and client needs to recommend innovative solutions and process improvements.
• Prepare and present regular reports on account performance, client feedback, and strategic initiatives.

Qualifications :

Preferred Skills :