The Farmer's Dog is hiring : Creative Operations Manager in New York

Overview

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

What We Stand For and Where You’ll Come In

The Creative Operations Manager will play a crucial role in setting The Farmer's Dog creative group up for success and ensuring our brand is seamlessly brought to life across all channels and touchpoints. In this role, you will be an integral part of our creative development process in our Brand group ensuring all of our work is produced with agility, quality, and in accordance with brand standards. You will be working alongside a best-in-class (and Emmy-nominated!) in-house creative group. The work you help create will help grow our business and our brand, and will help dogs everywhere live healthier, happier lives.

One Team : We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. We align ourselves to the goals we’re working to achieve and ensure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems together and solve problems holistically.

We are skeptical about everything and precious about nothing : Ideas can and should come from anywhere; we aren’t tied to our own ideas. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions : We know that no interaction exists in a silo and understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact : We don’t subscribe to “best practices” or “industry KPIs”. We’re not focused on how we compare to benchmarks; instead we orient ourselves around being the best we can be. We don’t subscribe to rigid expectations of roles – e.g. acquisition is focused on improving customer retention and experience.

We Are Focused and Work Without Assumption : We have goals and believe everything beyond that is a hypothesis to validate. We work in sequence and not in parallel, asking what the most important hypothesis is and how to confirm or reject it quickly. We rarely have timelines and deadlines and adjust priorities as new information comes in.

How You\'ll Make An Impact

• Manage requests for copy and design edits and handle the intake of briefs for creative projects; this includes building workback schedules based on schedule templates.
• Maintain Brand’s project management workflows across brand tools up to date (including Asana, Dropbox and Google Drive).
• Support the Director of Brand Ops on developing self-service project management tools, day-to-day best practices and training for the Brand department, establishing usage and adoption of tools, processes, and workflows.
• Partner with the Creative Producer and other members of the creative operations function to ensure the digital asset database is organized as new assets are added, the right tags are added and the files are uploaded accurately.
• Serve as the internal project manager across multiple channels. Leading projects ranging in complexity from small static social posts to large cross-functional initiatives.
• Lead cross-functional meetings including Creative Reviews, all-hands meetings, project-specific check-ins and retros on processes.
• Work with cross-functional stakeholders across multiple functions to track and iterate on systems specific to their channels in order to optimize existing creative processes.
• Assist in assessing and allocating the Brand function’s resources and bandwidth to drive effective prioritization and decision making.

We\'re Excited About You Because

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our Belonging Philosophy :

At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase : “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow.

We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team.

Together, these efforts reflect what Belonging means at TFD : a culture where everyone can thrive.

Our Best Benefits

Equal Employment Opportunity Statement

The Farmer\'s Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights .

Reasonable Accommodations

TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HumansOps@thefarmersdog.com.

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