Client Services Representative

RESPONSIBILITIES :

• Take customer phone and email inquiries
• Check shipment status on current orders including pro bill numbers and shipment tracking numbers
• Provide tracking information on shipped orders
• Confirm receipt of orders via faxes & e-mail
• Routinely update database to add contacts; emails; and new customers
• Handle corrections on orders entered in our system that have not been shipped
• Enter customer request, complaints, concerns
• Communicate with customers any discrepancies or changes that need to be made on orders
• Work and communicate with the outside sales team and other internal departments to conform to customer requirements
• Be an active member of the CSR and / or ACD Phone line
• Assist in other projects as assigned

QUALIFICATIONS :