Cox is hiring : Sr. Service Writer in Miami

Fleet Services by Cox Automotive keeps your fleet moving.

Headquartered in Indianapolis, Fleet Services by Cox Automotive (FSCA) has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24 / 7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

The Sr. Service Writer and estimator provides accurate vehicle repair estimates for mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Prepares all relevant estimate paperwork, works with procurement / purchasing to obtain parts and pricing information and works with maintenance teams to ensure work is performed as required. Monitors work processes and outcomes for quality and adherence to estimated timelines and costs.

Essential Responsibilities :

• Performs a higher level of estimation duties based on compiled information from Mobile Technicians and Customers
• Evaluates the necessity and cost of repairs.
• Monitors repair status, completion timelines, and customer communications related to approved estimates.
• Addresses customer issues escalated from team members, customers, or other stakeholders.
• Keeps records of repair details and completes necessary paperwork.
• Follow up on outstanding quotes and prioritize workflow to ensure effectiveness.
• Develops positive working relationships with Estimation team members, internal stakeholders and customers.
• Provides excellent customer service for all internal and external customers and remains available to answer questions and deal with concerns.
• Serve as a trustworthy advocate for the customer by providing sound guidance and advice regarding any customer technical inquiries or general questions related to products and services provided by the company.
• Review, revise existing and generate additional repair estimates at customers request and specifications.
• Follows job related duties as directed by manager.
• Collect miscellaneous information and parts pricing from various manufacturers and vendors.
• Continuously develop and improve company capabilities in the area of Dispatching and Service Scheduling
• Assists with other duties and special projects as assigned.

Qualifications

Knowledge / Skills / Abilities

Preferred Qualifications

USD 23.65 - 35.48 per hour

Compensation :

Hourly base pay rate is $23.65 - $35.48 / hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and / or an incentive program.

Benefits :

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.