Collections Associate III

Collections Associate III

This position is only eligible for in office / branch work arrangements.

The full salary range for the Collections Associate III position is $23.30 to $35.20 per hour, with new hires generally starting between $26.25 to $28.25 per hour, based on relevant knowledge, skills, education, and experience. Spanish-language differential : candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour. In addition to base pay, this position is eligible for monthly incentives based on the production of specific collection activity and management of a Collections queue with established goals. The Collections Associate III can earn up to $600 per month in incentives. In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year's strategic business goals. This incentive is calculated using the team member's prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Our team's well-being is a priority, and we're proud to offer a comprehensive and holistic benefits package for team members and their families. Benefits include medical, dental, vision, long-term disability, and life insurance; 401(k) retirement plan (with guaranteed employer contributions); paid time off for personal and volunteer hours, as well as 10 paid holidays per year; and additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

The Collections Associate III acts in the interest of SELCO Community Credit Union by contacting members to resolve negative share and delinquent loan accounts.

SELCO Core Essential Functions :

• Demonstrate adaptability and leadership skills, and uphold SELCO's Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
• Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
• Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
• Consistently achieve individual performance goals and contribute to department and organizational objectives.
• Represent SELCO with a high level of integrity and professionalism.
• Adapt to and support change to accomplish SELCO's goals and objectives.
• Actively participate in and / or lead required meetings and trainings.
• Perform other duties as assigned.

Position-specific Essential Functions :

The position requires :

Education and Experience :

Physical Demands :

While performing the job duties, approximately 95% of the time is spent stationery, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.

Interaction and Work Environment :

Reports to : Collections Leadership

Work areas are inside in a climate-controlled environment with background noise.

Material and Equipment Used :

Computer, phone, scanner, copier, fax machine, web camera, and general office supplies

Acknowledgement :

I have received and reviewed a copy of the Collections Associate III job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.