Help Desk Support

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Overview

This on-site Help Desk Support role involves Windows Desktop Support, asset management, laptop and mobile device support, software and network connectivity, with onsite and remote assistance. The team focuses on escalated ticket resolution and project-based work, including a Windows 11 migration project and documentation maintenance.

Responsibilities

• Troubleshoot and resolve escalated support issues onsite and remotely
• Ensure support tickets are resolved in accordance with SLAs and company procedures
• Configure hardware / software to customer specifications
• Author and maintain internal support documentation
• Deliver support for desktop computers, laptops, peripherals, and mobile devices
• Install and configure desktop hardware / software using standard procedures
• Collaborate with vendors and internal teams to resolve issues
• Work with various Windows system images and support Windows 11 migration
• Set up and troubleshoot domains, user accounts, and software accounts
• Configure, test, and troubleshoot network connectivity and wireless access
• Perform hardware upgrades and replacements
• Format, install, maintain, and troubleshoot desktop / laptop systems
• Occasionally supplement desk-side support team during vacations or acquisitions
• Travel to acquisition sites may be requested but is not required

Qualifications

Benefits and Compensation

Workplace

This is a fully onsite position in Norwell, MA.

Application Details

This position is anticipated to close on Oct 17, 2025.

About TEKsystems

TEKsystems is an Allegis Group company and an equal opportunity employer. We are a leading provider of business and technology services, partnering with clients to drive transformation. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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