Digital Ambassador ($16.50-$17.00)

Job Posting

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

The Digital Ambassador's primary responsibility is to be the subject matter expert (SME) of our Digital Platform. This person should understand the importance of our Digital Ambition as well as the significance and impact executing as designed (EAD) has to the business.

As a SME the Digital Ambassador will assist customers with downloading and navigating the McDonald's App. They will ensure the crew are properly trained on all Digital platforms including MyMcDonald's Rewards and Mobile Order & Pay (MOP).

Responsibilities :

• Must be outgoing and persuasive while demonstrating top-notch customer service and hospitality.
• Try to understand the expectations and feelings of the guest- put yourself in the guest's shoes.
• Create a warm and inviting environment.
• Look for ways to offer assistance, for example offer help with placing mobile orders
• Have a thorough knowledge on how to navigate the App, be able to utilize all the functions and be able to explain the benefits.
• Be able to explain how to download the McDonald's Mobile App and place a mobile order from start to finish and explain the My McDonald's Rewards feature.
• Smile and have fun! It's contagious.
• Be willing to work outside and wear all appropriate safety gear including safety vest

This job posting contains some information about what it is like to work in a McDonald's restaurant, but it is not a complete job description. People who work in a McDonald's restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald's USA. I understand that this franchisee is a separate company and a separate employer from McDonald's USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald's USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.