Customer Technical Support Specialist

About Eos Energy Enterprises

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ : EOSE), visit eose.com.

Overview :

The operations and monitoring specialist will play a crucial role in supporting, operating, and monitoring our energy storage systems, ensuring their optimal performance and reliability. Utilizing monitoring tools, energy management tools, battery management and other systems, you will monitor and operate systems, detect anomalies, and communicate with customers and internal teams to address issues promptly. The Operations and Monitoring team functions 24x7. Shift work including day, night, weekend, and holidays is required.

Key Responsibilities :

• Customer Liaison and Support : Support customer requests for warranty, post-warranty and longer-term agreements as liaisons to support services and to deliver system operational assistance. Utilize inbound and outbound channels (email & phone) and document requests for support. Deliver initial triage and correspondence throughout the request lifecycle. Initiate field service remediations and / or escalate to higher levels of technical support for resolution.
• Monitor Systems : Utilize the EOS platform to continuously monitor the performance of energy storage systems, ensuring they operate within defined parameters.
• Operate Systems : Perform system operational functions for range of commission testing and post-commissioning activities per Eos and customer agreements.
• Anomaly Detection : Identify and respond to system alerts, diagnosing issues and implementing corrective actions to maintain system integrity.
• Collaboration : Work closely with field engineers and appropriate technical service, project, and product teams to coordinate continual improvement, maintenance and troubleshooting efforts.
• Documentation : Maintain accurate records of customer correspondence, operational activities, system performance, discovered issues and resolutions for compliance and operational continuity.
• Data Analysis : Analyze live and post-cycle system data to detect trends, deliver real-time issue responsiveness, alerting, and remediation actions.
• Continuous Improvement : Provide feedback on system performance and suggest enhancements to improve efficiency and reliability.

Qualifications :

Preferred Qualifications :

Education :