Technical Support Specialist

Are you passionate about helping others solve their computer issues? Join our team as a Technical Support Specialist and make a difference! In this role, you will :

• Carefully listen to customers as they describe their computer challenges
• Ask targeted questions to accurately diagnose their problems
• Guide customers through effective problem-solving procedures
• Set up, repair, and maintain computer equipment and related devices
• Provide training for users on new hardware and software, including printers, word processors, and email applications
• Share valuable insights with team members and management regarding customer concerns and common issues

Join us in enhancing customer experience and ensuring smooth operations!