Technical Support Specialist

Overview

Organization The Statue of Liberty-Ellis Island Foundation

Location New York, New York

Job Type Full Time

Status : Full-time, exempt

Report to : System Administrator, IT Infrastructure and Museum Technology

The non-profit Statue of Liberty-Ellis Island Foundation seeks a full-time, exempt Technical Support Specialist. This is a chance to join one of the most successful public-private partnerships in the country, and contribute to a major campaign to reimagine the museum on Ellis Island and an upgrade of the Foundations IT systems through a Digital Transformation. The Technical Support Specialist will assist in managing all the Foundations information technology, including but not limited to desktops, laptops, servers, exhibit technology, and user security. This position supports the Foundations offices in downtown Manhattan, Liberty Island, and Ellis Island.

Responsibilities

• Install, configure, test, and maintain desktops, servers, AV systems, and network hardware. Determine replacement as needed within SLA.
• Assist in detailed documentation of IT and AV system configurations and schematics, ensuring information is presented clearly and concisely.
• Assist in managing IT inventory and equipment reports; interpreting technical manuals.
• Support IT projects, including Ellis Island Museum Reimagined planning and installation.
• Monitor and manage tickets within the incident management system; troubleshoot and resolve Tier 1 infrastructure issues as needed.
• Follow established change control procedures for all changes to systems.
• Stay updated on IT trends and provide recommendations.

Qualifications

Logistics

Application process

The Statue of Liberty-Ellis Island Foundation is the 501c3 nonprofit that preserves, restores, and honors the Statue of Liberty and Ellis Island, collaborating with the National Park Service in one of the countrys most successful public-private partnerships. In 1982, President Ronald Reagan called for the Foundation to lead a private-sector effort for the centennial restorations of the historic monuments. The Foundations efforts have also included the construction of the Statue of Liberty Museum, the development of the free arrival records database, and now a multi-year project to revitalize the Ellis Island museum. Every year, the Foundation connects millions of visitors to these American icons through the family history center on Ellis Island, the self-guided / audio tours, and the interactive museum exhibits.

The Statue of Liberty-Ellis Island Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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