Customer Success Manager

Who We Are Paul Gough Media is the growth engine behind hundreds of private physical therapy clinics worldwide.

From our fast-paced HQ in Celebration, FL, we build websites, funnels, social campaigns, and a proprietary CRM that turns curious prospects into loyal patients.

Every new clinic we serve gets a promise of white-glove success —and that’s where you come in.

Why This Role Exists We’re rolling out a next-gen CRM and onboarding more clinics than ever.

To keep our “wow” standard, we need a Customer Success Manager who can welcome new clients, teach them the tech, track every deliverable, and make sure no question goes unanswered.

What You’ll Do Onboard Like a Pro – Host kickoff Zooms, set clear timelines, and walk owners through first-day wins inside our CRM and marketing stack.

Own the Relationship – Check in proactively, answer Slack / emails within 24 hours, and turn hiccups into high-five moments.

Audit & Verify – Spot-check contracts, payments, and campaign setups; flag issues early so launches stay on track.

Note-Taking Ninja – Capture action items on every client call, chase follow-ups, and ensure the team closes every loop.

Workflow Wrangler – Keep dashboards, trackers, and project boards up-to-date so nothing slips through the cracks.

How We Set You Up to Win 30-Day Deep Dive – Product, playbooks, and shadow calls.

Battle-Tested Checklists – Proven onboarding scripts, audit sheets, and CRM guides ready for you to plug-and-play.

Direct Mentorship – Weekly coaching with our Head of Client Success; clear path to Senior CSM or Team Lead.

Feedback Loops – Real-time notes so you iterate quickly and see your impact immediately.

Must-Haves 2–4 yrs in customer success, onboarding, or account management (SaaS / agency a plus) Confident on Zoom, phone, Slack, and email—friendly, clear, and proactive Eagle-eye attention to detail—contracts, payments, and workflows stay tidy under your watch Comfortable in Google Workspace, a PM tool (Monday / Asana / Trello), and basic CRM functions Ability to juggle multiple clients and deadlines without breaking a sweat Job Details Location :

• Celebration, Florida (In-office, Full-time) Hours : Monday – Friday, 9 : 00 AM – 5 : 30 PM Compensation :  $50,000 - $55,000 (based on experience) If you’re passionate about helping clients succeed and delivering an amazing customer experience , we’d love to hear from you!

Apply today and become a key part of Paul Gough Media.