Patient Experience Representative

Job Description

Job description :

Banyan Health Systems has been serving Miami-Dade and Broward Counties since 1970. We provide quality, individualized care to each of our patients. Our system of integrated health services brings together specialized psychiatric care, primary care, pediatrics, geriatrics, and an extensive program of residential and outpatient substance abuse & behavioral health services under one umbrella. At Banyan Health Systems, we believe when individuals are healthy and strong, our communities are better for it.

We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.

If you share these beliefs and want to join us to make a difference, please take some time to read the post below.

REESPONSIBILITIES :

The Patient Experience Representative is responsible for providing support through our patient-centered approach to deliver integrated information and customer service while providing administrative and clerical support to the specific assigned department. The principal functions of the position identified shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position.

Essential Functions :

Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries to the proper party.

Performs general administrative duties as required : preparing letters, memoranda and reports answering telephone, preparing incident reports, photocopying, etc.

Works with the treatment team, facilitating interaction and communication between team members for the overall benefit of the person served.

Monitor scheduled appointments by calling the client in advance - Optimizes client' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

Utilizes automated (or if unavailable, manually) computer software to schedule appointments, take messages for physician visits and services, and effectively communicates such information to the appropriate party per established protocols or rules of client.

Assist the physician or registered nurse in each assign clinic by organizing the schedule, preparing forms, calling clients, etc.

Education and / or Experience :

High School Degree required / 1 to 2 years of Physician Practice Front Office and Medical Billing, or Hospital Registration or related experience preferred.

Ability to work on word processing / internet software is needed for this position.

Bilingual : English / Spanish

Job Type : Full-time

Benefits :

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location : In person