ROOM ATTENDANT

Job Description

Job Description

Please come and join us as a housekeeping room attendant at our award-winning Holiday Inn Express & Suites Daytona Beach Shores, Florida.

BASIC PURPOSE : Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL FUNCTIONS :

1. Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but no limited to :

• Picking up trash
• Changing linen and making the bed
• Cleaning entire bathroom
• Sweeping and dusting guest room
• Cleaning the windows and balcony (80%)

2. Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. (5%)

3. Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at end of shift. (5%)

4. Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)

5. Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room. (3%)

NON-ESSENTIAL FUNCTIONS :

1. Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed. (2%)

Knowledge and Skills :

Education : No formal education required

Experience : Prior housekeeping experience desirable

Skills and Abilities : Must be able to communicate in English

Must have the ability to clean rooms during an eight hour working day

Self-starting personality with an even disposition

Ability to meet standards of appearance

Can communicate well with guests

No. of employees supervised : None

Travel required : None

Hours Required : Scheduled days and times may vary based on need

ENVIRONMENT

Physical Job Requirements

(for essential functions only)

=====================================================

Lifting / Pushing / Pulling / Carrying Describe the type(s) of required lifting, pushing, pulling, and / or carrying to include objects, weights and frequency.

Constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry chute, operating vacuum.

Bending / Kneeling Describe the type(s) of required bending and / or kneeling to include when, why and how often.

Constant bending and kneeling to clean bathroom, vanity and making beds. Dusting requires bending to reach low areas on furniture.

Mobility Describe the type(s) of mobility required to include distances and % of time involved.

Movement to reach all areas of responsibility to include closet shelves, windows, ledges, pipes, under beds, behind furniture.

Continuous Standing Describe the reasons to include time period and frequency.

Continuously standing and / or walking to accomplish all that is required for position

Climbing Stairs : Up to approx. 40 steps 10 % of 40-hour week (time period)

Ladders : Up to approx.______feet______% of____________ (time period)

Driving Describe type of vehicle, distances, % of time involved and frequency.

X No Driving Required.

Work Environment Inside : 100 % of 8 hours (time period)

Outside : 0 % of 8 hours (time period)

ENVIRONMENT

Physical Job Requirements

(for essential functions only)

=====================================================

Hearing Critical Moderate X Minimal

Explain : Guests approach with requests and questions

Vision X Critical Moderate Minimal

Explain : To assess required reaction to meet standards

Speech Critical Moderate X Minimal

Explain : Can utilize alternate communication

Literacy Critical Moderate X Minimal

Explain : Can utilize alternate training tools

Chemicals / Agents Describe any chemicals / agents to include what they are, warnings and frequency of use.

Standard Eco-Lab cleaning chemicals

Protective Clothing Type : Gloves (optional)

Approx. 20 % of 8 hours ( time period)

Type : Goggles (optional) Approx. 3 % of 40 hours ( time period)

None Required.

Equipment Operation List type of equipment and frequency of use.

Vacuum cleaner