Bilingual Supervisor, Care Management Support
HumanaLinn, TX, US7 hours ago
Job type
- Full-time
Job descriptionProvide leadership to non-clinical support staff in a call center environment, overseeing 18-20 Care Management Support Assistants Ensure members and their families receive appropriate guidance and access to resources for optimal wellness Manage daily operations, support team performance, and drive consistency in service delivery Address complex analytical issues and make independent decisions Collaborate with management and specialists to select appropriate methods and analytical approaches Must reside in Puerto Rico High school diploma or equivalent 2+ years of healthcare call center experience 2+ years of formal leadership experience guiding teams to meet productivity and quality goals Proficiency in Microsoft Office applications and fluency in both Spanish and English Bachelor's Degree 6+ years of supervisory experience Proficiency with Microsoft Access Experience in data analysis and business strategy alignment Proven success in collaboration with management and specialized professionals
Why consider this job opportunity
- Salary up to $60,700 per year
- Eligible for a bonus incentive plan based on company and individual performance
- Competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off
- Opportunity for career advancement and professional development within the organization
- Remote work opportunity available for residents of Puerto Rico
- Supportive and collaborative work environment focused on enhancing consumer experiences
What to Expect (Job Responsibilities)
What is Required (Qualifications)
How to Stand Out (Preferred Qualifications)
HealthcareServices #LeadershipOpportunity #RemoteWork #CareerGrowth #CompetitiveBenefits
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Supervisor Care Management • Linn, TX, US
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