Patient Account Representative 3 - Clinic

Patient Account Representative 3 - Clinic

The Patient Account Representative 3 - Clinic works closely with management and supervisors to ensure accurate and efficient operations of the specific areas as assigned. Generally, this senior position is responsible for more generalized tasks, fulfilling a role with a very broadly defined scope for special projects. Depending on the specific area assigned, the Patient Account Representative 3 - Clinic may also be responsible for training and onboarding of new hires, and / or team lead responsibilities in high-volume areas.

Responsibilities

1. Expert-level user a. Demonstrates a deep and comprehensive knowledge relevant to the assigned team. Stays up-to-date with organizational standards, industry trends and relevant best practices. b. Is a key contributor and / or lead for special projects as assigned by management, taking ownership of tasks and delivering high-quality work within established deadlines. c. Analyzes problems, develops innovative solutions and makes recommendations based on expert knowledge and experience. 2. Training a. Responsible for assigned team's training and development program, delivering clear instructions, explanations and demonstrations. b. Ensures that team members understand the concepts and processes to complete their assigned tasks. c. Performs user audits as directed by management to provide regular and constructive feedback to trainees on their progress, performance and areas for improvement. 3. Team lead a. Maintains open and clear communication with team by listening proactively. b. Collaborates with team Supervisor to provide constructive feedback and coaching as needed. c. Addresses questions or concerns in a collaborative method utilizing clear communication to suit the team's training needs and learning preferences. d. Sets a positive example by displaying professionalism, integrity and a strong work ethic.

Qualifications

Experience - 3 years experience in related field. Related field is defined as Business, Billing, Coding, Accounting, Bookkeeping, Revenue Cycle, Clinic Operations, or Scheduling.

Education - Bachelor's Degree or equivalent relevant experience.

Special Skills - Demonstrated record of leadership and management excellence; Strong interpersonal and communication skills; Excellent oral and written communication skills.

About Us

The Franciscan Missionaries of Our Lady Health System is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care.

In the last fiscal year, Franciscan Missionaries of Our Lady Health System had :

• 1,747 Licensed Beds
• 65,322 Discharges
• 44,592 OR Procedures
• 10,827 Full Time Employees
• 331,360 Inpatient Days
• 1,915 Active Medical Staff
• 229,296 Emergency Visits

As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged.

Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana's citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges.

Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day.

Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa.

Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need.

As we look to the future of our healthcare ministry, we chart our course by "going where we are called."