Customer Experience Manager

A company is looking for a Customer Experience Manager (REMOTE).

Key Responsibilities

Serve as the primary contact for assigned accounts and provide ongoing support

Conduct implementation calls and follow-up training sessions with customers

Develop new business opportunities and assist with upselling to meet quotas

Required Qualifications

Must reside in specified states : AZ, CA, CO, FL, ID, MN, NC, OH, SC, TX, WI, IL, OR

2+ years in a customer service or customer-facing role

Proficiency with Microsoft Office or Google Suite

Experience with CRM software (Zoho)

Ability to self-motivate and work unsupervised