Bilingual-Spanish Customer Service Representative

Job Description

Job Title : CWB Representative (Bilingual – Spanish Required)

Location : On-site | 5 Days a Week | Some Saturdays Required

Schedule : 40 Hours Weekly | Shift Between 7 : 30 AM – 8 : 00 PM CST

Experience Level : Entry Level

Pay Range : $22.50 – $23.50 / hr

Job Summary :

The CWB Representative supports the Combined Workplace Benefits contact center by servicing customers through inbound / outbound calls and emails. This role requires a high level of professionalism, empathy, and problem-solving ability in a fast-paced environment.

Fluency in both Spanish and English is mandatory , as you will be assisting a diverse customer base and ensuring clear, compassionate communication across languages.

Key Responsibilities :

• Provide superior customer service via phone and email in a high-volume contact center.
• Handle customer inquiries with empathy, accuracy, and professionalism.
• Build rapport quickly and respond to customer needs in a respectful and timely manner.
• Navigate multiple systems to research and resolve customer issues.
• Maintain performance and quality standards.
• Learn and apply basic insurance principles and product knowledge.
• Collaborate with team members to ensure a seamless customer experience.
• Work scheduled shifts and be available for overtime / weekend hours as needed.
• Assist with special projects and additional tasks as assigned.

Qualifications :

Pay and Benefits

The pay range for this position is $22.50 - $23.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

Workplace Type

This is a fully onsite position in Columbia,SC.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

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About TEKsystems : \n\n

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

\n\nAbout TEKsystems and TEKsystems Global Services \n\n

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.