Liability Determination Adjuster - Remote

Liability Claims Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

As a Liability Claims Adjuster, you'll help customers through some of their most stressful moments by guiding them after a single- or multi-vehicle accident. You'll communicate with policyholders, claimants, agents, witnesses, repair shops, and other partners using phone, email, and text. After completing hands-on training, you'll follow established processes to investigate what happened, evaluate claims, negotiate fair outcomes, and help customers move forward with confidence.

Key Responsibilities :

• The Customer Service Expert Show empathy and support in every interaction. You'll live our Claims Culturecaring, empowering, and restoringby being clear, compassionate, and committed throughout each claim.
• The Investigator Lead liability investigations by reviewing damage details, gathering information, and interpreting policy coverage to understand what's owed.
• The Effective Communicator Connect with customers through phone, email, text, and sometimes video. Use their preferred communication method to explain the process, answer questions, and keep them updated on their claim from start to finish.
• The Negotiator Work directly with customers, claimants, vendors, and other carriers to evaluate and negotiate fair settlements. You'll use sound judgment and negotiation strategies to navigate challenging situations.
• The Problem Solver Use the tools and resources provided to make informed decisions in a fast-paced environment, applying strong critical thinking to resolve issues and keep claims moving forward.
• The Recorder Protect the company and our customers by documenting your work clearly and accurately. You'll follow policy guidelines and maintain up-to-date claim records in our claims system.

Notice of Licensing Requirement :

Work Location :

What You Need :

What Allstate Provides :

Preferred Qualifications :

Allstate Benefits :

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits are most important to you. Here are some of our benefits :

Compensation offered for this role is $22.84 - $26.45 hourly and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.