Senior Product Manager Consumer Checking

Job Description

Job Description

• This position can be located near any of our regional headquarters - Indianapolis, IN : Columbus, OH : Farmington Hills, MI : Monroe, MI

First Merchants Bank is seeking a Senior Product Manager Consumer Checking to join our team! This position plays a pivotal role in shaping and driving the strategic direction of financial products within a designated Line of Business (LOB), specific to the Consumer Bank Checking product suite. This role demands a deep understanding of customer needs, market dynamics, and regulatory requirements to ensure products are not only competitive and compliant but also aligned with broader business objectives. The Senior Product Manager acts as a product champion, influencing cross functional teams and senior leadership to deliver innovative solutions that enhance customer experience and drive sustainable growth.

Essential Duties & Responsibilities :

Develop and continuously refine the product vision, strategy, and multi-year roadmap to reflect evolving market trends and customer expectations. Conduct in-depth market research, customer segmentation analysis, and competitive benchmarking to inform strategic decisions. Ensure alignment of product strategy with enterprise-wide goals and LOB-specific priorities, fostering collaboration across departments to execute strategic initiatives.

Own the product-level Profit & Loss (P&L), including pricing strategies, revenue targets, and cost management. Monitor key financial metrics such as revenue growth, margin performance, and cost-to-serve to ensure profitability and operational efficiency. Develop robust business cases for product enhancements, new feature development, and strategic investments, presenting recommendations to executive leadership.

Track and analyze product performance indicators including adoption rates, customer retention, and market share. Identify and prioritize opportunities for product growth, customer engagement, and process optimization. Collaborate with analytics teams to build and maintain dynamic KPI dashboards that provide actionable insights for decision making.

Ensure all products adhere to applicable regulatory requirements and internal risk management standards. Work closely with Legal, Compliance, and Risk teams to conduct audits, manage product reviews, and address emerging risks. Proactively identify compliance gaps and implement mitigation strategies to safeguard the organization and its customers.

Partner with digital and platform teams to digitize and modernize product offerings, enhancing customer accessibility and experience. Engage with Operations, Marketing, Technology, and Customer Service teams throughout the product lifecycle to ensure seamless execution and support. Facilitate cross-functional workshops and steering committees to drive alignment and accountability across stakeholders.

To be successful in this position, we require the following :

The following would be a plus :

First Merchants offers the following :

A little about us :

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is :

To enhance the financial wellness of the diverse communities we serve.

Our Mission is :

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team :

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Apply today to begin your career with us!