Guest Room Attendant

Job Description

Job Description

Benefits :

Health Insurance (Available after 90 days, Company pays 50% of premium)

Dental Insurance (Available after 90 days, Company pays 50% of premium)

Vision Insurance (Available after 90 days, Company pays 50% of premium)

Life insurance (Available after 90 days)

Paid Time Off

Marriott Hotel Discounts

• Enters and prepares the room for cleaning.
• Dusts the room and furniture.
• Replenishes guestroom and bath supplies.
• Cleans the bathroom.
• Cleans the closet.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenish amenities according to the operational standards.
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Cleans guest bathroom / bedroom / floor corridor.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Empty trash containers and ashtrays.
• Remove all dirty terry and replace with the clean par to the designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace facial, toilet tissue and bathroom amenities in correct amount and location
• Remove dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket / pillow and luggage rack.
• Realign furniture to the floor plan.
• Responsible for replenishment of guest complimentary water.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests / guest complaints in the area assigned to them.
• Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures.
• Responsible for achieving and exceeding the guest satisfaction score.
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift.
• Available to work weekends are a must.

PREREQUISITES :

• Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Legal Documentation.
11 days ago